User Experience
Credible Design
November 19, 2002 - If you want your customers to have confidence in your company, make sure your site is well-designed.
25 items tagged with customers
Related tags: marketing productmanagement email music strategy
Marketing
Barnes & Noble's response
November 6, 2002 - Barnes & Noble’s response to my concerns regarding their email newsletter.
Marketing
Open letter to Barnes & Noble
October 29, 2002 - Barnes & Noble screwed up by sending a marketing email to people who told them they didn’t want to get email, made it difficult to change email preferences, and then ignored their mistake.
Software Management
Sorting Amazon
October 10, 2002 - Amazon’s backend is showing and they are revealing some interesting flaws in their system.
News and Commentary
Internet MLS discussion
September 26, 2002 - The National Association of Realtors is considering a ruling that will prevent brokers from displaying full property data on the Web. Read how this might help consumers.
News and Commentary
A reason to buy
September 18, 2002 - Anti-piracy measures that reward music fans instead of punishing them.
Marketing
Opportunity lost
September 3, 2002 - Improve the customer experience of automated emails.
Business & Strategy
Total Experience
August 29, 2002 - A great Web site, cheap prices, and bad service. Which will your customers remember?
Business & Strategy
Quality Service
August 14, 2002 - In contrast to yesterday’s host, Insider Hosting has stellar customer contact.
Business & Strategy
Ignoring customers
August 13, 2002 - Ignoring your email turns off potential customers.
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