Product leader for the foundational technology platform that enabled the innovation, growth, and acquisition strategy for a leading global scale testing tools vendor.

• Founded the platform team to unify a diverse, disconnected product portfolio, ease acquisitions, and improve customer experience; fostered cross-company engagement that decisively influenced the organization’s strategic direction and product roadmap.
• Grew a product culture built on data and customer research, accelerating product value delivery by 30% through the adoption of outcome-oriented methods and customer discovery practices.
• Recruited, coached, and developed a high-performance product management organization of product managers, UX designers, and writers across the US, Europe, and Australia.
• Created the Developer Experience team to create delightful experiences for internal developers and our customers.

Led all of Product Management, UX, and Engineering for an innovative SaaS startup that transforms customer’s CRMs into an advanced multichannel communications platform.

• Orchestrated a cross-company effort to overhaul product strategy and positioning, transitioning from a commodity to a high-value offering, achieving a significant 70% surge in profit margins and enhancing Net Revenue Retention (NRR).
• Improved release cadence 36-fold, instilling agile methodologies and championing a culture of rapid iteration, resulting in streamlined operations and accelerated product enhancements.
• Reduced Cost of Goods Sold by half while increasing product quality and growing customer satisfaction scores by 15%, balancing operational excellence with customer-centric innovation.

After Cisco acquired Tropo, established the Webex developer relations program, transforming Webex into a thriving ecosystem for developers and partners.

• Translated Webex’s technical capabilities into commercial success through enablement initiatives that catalyzed widespread API adoption, directly contributing to tens of millions in annual revenue.
• Conceived and implemented a decentralized model for connecting product management and developer relations that was adopted as the standard operating procedure within Cisco.
• Accelerated the Webex marketplace growth by identifying and nurturing relationships with innovative partners, enhancing their API capabilities, and driving the program's expansion.

Tropo’s API-first products allowed developers to easily embed real-time communications in applications. As the first non-founder employee, oversaw Tropo’s growth from zero to over 200,000 developer customers and a multi-product expansion. Acquired by Cisco Systems in 2015.

Co-founded a developer-friendly tool for building instant messaging chatbots and SMS applications. Acquired in 2009.