Guiding companies and investors in AI strategy, designing effective product organizations, refining processes, market research, and assisting with M&A initiatives.

Product leader for the enterprise platform that enabled the innovation, growth, and acquisition strategy for a leading global scale testing tools vendor.

• Unified a fragmented product portfolio and led a strategic cloud transformation, measurably improving efficiency and customer experience metrics across the organization.
• Optimized product execution by establishing a clear vision and adopting an outcome-driven strategy, transforming siloed feature teams into collaborative, user-focused cross-functional teams.
• Accelerated product value delivery by 30% by fostering a data-driven product culture, implementing actionable metrics, and aligning teams around outcome-focused roadmaps.
• Designed and nurtured a globally distributed product management organization, including product managers, UX designers, and technical writers, cultivating talent across the US, Europe, and Australia to drive innovation and execution excellence.

Led Product Management, UX, and Engineering for a SaaS CRM and communications product.

• Achieved a 70% increase in profit margins and elevated NRR by leading a cross-company initiative to overhaul global product strategy, reposition the product for higher-margin market segments, streamline product operations, and scale efficiently.
• Increased release cadence 36-fold by driving a lean and agile transformation, fostering a culture of rapid iteration, and accelerating product delivery and innovation.
• Created a 50% reduction in Cost of Goods Sold, alongside a 15% boost in customer satisfaction, by combining operational efficiency with a commitment to product quality.

After Cisco acquired Tropo, established the Webex developer relations program, transforming Webex into a thriving ecosystem for developers and partners.

• Translated Webex’s technical capabilities into commercial success through enablement initiatives that catalyzed widespread API adoption, directly contributing to tens of millions in annual revenue.
• Developed a decentralized operating model to integrate product management and developer relations, driving organizational transformation and aligning teams around shared goals.
• Drove double-digit marketplace growth by cultivating strategic partnerships, enhancing partner API capabilities, and scaling adoption metrics across the Webex product portfolio.

Tropo’s API-first products allowed developers to easily embed real-time communications in applications. As the first non-founder hire, guided Tropo’s growth to over 200,000 developer customers and acquisition by expanding to multi-product, balancing investment across the portfolio.

Co-founded and scaled a developer-friendly tool for building instant messaging chatbots and SMS applications, positioning the fully-remote company for acquisition in 2009.