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In contrast to the host described in yesterday’s missive, Insider Hosting is an example of how to communicate with potential customers.

Emails to their sales department are answered immediately, even in the middle of the night. Their IM accounts are published on their site, and there is a real person at the other end.

And when I mentioned that I needed something they couldn’t provide, they worked with me to make me happy. I’m now trying them out for Kalsey Consulting Group’s hosting needs. I don’t have enough experience to recommend them as a host yet, but if you want an example of exemplary customer contact, just speak with them.

I was considering several hosts when I came across Insider Hosting. Some were less expensive with a more comprehensive list of features. But the prompt responses that I received from my initial email inquiries has shown me that this is a company that pays attention to their customers. That is the type of company I want to do business with.

I’ll let you know how it goes.

Adam Kalsey
August 14, 2002 9:08 PM

By the way, our current Web host, Endore ( http://endore.com ) is wonderful. We just needed to move to a Unix/Apache system and they are a Windows only host. For anyone that needs a Windows host, I fully recommend Endore. I know that when we need Windows hosting in the future we will use them again.

S.H Allen
October 24, 2006 12:42 PM

I purchased a GE refrigator on 07/12/06 from your store on Coursey Blvd. Baton Rouge. I filled out the form for a refund of my delivery charge (a promotion you were running at the time)and havent heard a thing since, io have sent e-=mails etc. visited the store and all I got was the run around. Can you help me resolve this problem? The young lady at the service desk was very,very rude and told me to leave the store, I am 73 years old, my family and I have spent thousands of dollars at your stores. I have been all over this world and have never been subject to such treatment. S.H.Allen The invoice number of my purchase 0357-179266

This discussion has been closed.

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