Product management leader for a testing tools company. As company grew from 400 to 1400 people, responsible for creating developer products for customers and internal use.

• Turned around a struggling product team by focusing on vision and strategy, and organizing into cross-functional teams with clear objectives
• Recruited, coached, and developed a product management organization of 12 direct report PMs, 15 UX designers, and 10 writers across the US, Europe, and Australia.
• Started our internal product platform. Influenced rest of product and engineering to adopt and contribute, resulting in a significant shift in how products are built, integrated, and sold.
• Created the Developer Experience team to create delightful experiences for internal developers and our customers.

Product and software development leader for this SaaS startup that turns your CRM into a communications tool.

• Raised profit margins by 70%
• Improved release frequency by 36x through smaller, focused batches and restructuring to horizontal teams
• Cut known product defects in half
• Boosted customer satisfaction scores by 15%
• Slashed Cost of Goods Sold by 50% while increasing product quality.
• Overhauled product strategy and positioning to pull the product out of a commodity space and move toward a differentiated product with a higher average revenue per user

After Cisco acquired Tropo, I built the developer relations program for Webex and operated the $120 Million Webex Innovation Fund.

• Achieved an 85+ Net Promoter Score on more than 40 training courses per year
• Sales and partner enablement programs led to tens of millions in yearly revenue
• Added dozens of innovative partners through investments and grants from the Innovation Fund
• Created a Webex popup location at SxSW and other events that established Cisco as a developer brand to over 8000 visitors.
• The processes I created for product-focused developer relations teams were adopted as the standard within Cisco

As the first non-founding employee of Tropo, I also wore hats ranging from marketing to documentation. Cisco Systems acquired Tropo in June 2014.

• Grew Tropo from nothing to over 200,000 developer customers
• Repackaged SaaS platform for white label, resulting in OEM deals with AT&T, Ericsson, Huawei, O2, and other telecom companies around the world