This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.
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22 Feb 2002
Business 2.0 | Management Lesson #1: Speed Still Matters: "Customers' switching costs have been reduced due to technology, and companies' cost of customer acquisition has continued to grow. As a result, winning companies will need to go beyond being customer-driven to the point of being obsessive."