Barnes & Noble's response (November 11, 2002) Barnes & Noble's response to my concerns regarding their email newsletter.
4 items tagged with barnesandnoble
Related tags: amazon openletter customers email permission
Open letter to Barnes & Noble (October 10, 2002) Barnes & Noble screwed up by sending a marketing email to people who told them they didn't want to get email, made it difficult to change email preferences, and then ignored their mistake.
Goodbye BN.com links (August 8, 2002) What happens when you break links to your site and your competitor doesn't? Sites link to your competition instead of you.
Complex operations hurt your business (May 5, 2002)