Start with a Belief (April 4, 2024) You can't use data to build products unless you start with a hypothesis.
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Reframe How You Think About Users of your Internal Platform (November 11, 2023) Changing from "Customers" to "Partners" will give you a better perspective on internal product development.
The Hidden Cost of Custom Customer Features (December 12, 2020) One-off features will cost you more than you think and make your customers unhappy.
Evaluative and generative product development (August 8, 2019) Customers never even talk to the companies that don't fit their needs at all. If the only product ideas you're considering are those that meet the needs of your current customers, then you're only going to find new customers that look exactly like your current customers.