Items tagged with customers

The Hidden Cost of Custom Customer Features

December 7, 2020 - 976 words
One-off features will cost you more than you think and make your customers unhappy.
Also tagged as: costs productmanagement salesled

Evaluative and generative product development

August 30, 2019 - 428 words
Customers never even talk to the companies that don’t fit their needs at all. If the only product ideas you’re considering are those that meet the needs of your current customers, then you’re only going to find new customers that look exactly like your current customers.
Also tagged as: evaluative generative growth productmanagement

ScheduleOnce doesn't think much of their users

January 18, 2008 - 196 words , 6 comments
Your home page isn’t that important.
Also tagged as: dissatisfaction scheduleonce thoughtless

Enterprise designs

October 26, 2007 - 560 words
Enterprise apps don’t have to suck.
Also tagged as: design enterprise software

AvantGo gets it right

April 23, 2003 - 299 words
AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.
Also tagged as: avantgo marketing permission

What's in it for me?

January 31, 2003 - 198 words
Your customer’s personal information is valuable. Don’t expect them to give it to you for free.
Also tagged as: marketing sethgodin survey

Switching wireless

December 30, 2002 - 338 words
Wireless phone providers are going to need to up their level of service now that they are losing a competitive advantage.
Also tagged as: wireless

Where's the link?

December 5, 2002 - 162 words , 2 comments
Leaving external links out of magazine articles may keep the reader at your site, but who wants a frustrated reader?
Also tagged as: businessweek informationweek magazine networkworld pgp

Credible Design

November 19, 2002 - 59 words
If you want your customers to have confidence in your company, make sure your site is well-designed.
Also tagged as: design

Barnes & Noble's response

November 6, 2002 - 261 words , 5 comments
Barnes & Noble’s response to my concerns regarding their email newsletter.
Also tagged as: barnesandnoble email openletter