25 items tagged with customers

Product Management

Start with a Belief

April 1, 2024 - You can’t use data to build products unless you start with a hypothesis.

Product Management

Reframe How You Think About Users of your Internal Platform

November 13, 2023 - Changing from "Customers" to "Partners" will give you a better perspective on internal product development.

Product Management

The Hidden Cost of Custom Customer Features

December 7, 2020 - One-off features will cost you more than you think and make your customers unhappy.

Product Management

Evaluative and generative product development

August 30, 2019 - Customers never even talk to the companies that don’t fit their needs at all. If the only product ideas you’re considering are those that meet the needs of your current customers, then you’re only going to find new customers that look exactly like your current customers.

ScheduleOnce doesn't think much of their users

January 18, 2008 - Your home page isn’t that important.

Enterprise designs

October 26, 2007 - Enterprise apps don’t have to suck.

Marketing

AvantGo gets it right

April 23, 2003 - AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.

Marketing

What's in it for me?

January 31, 2003 - Your customer’s personal information is valuable. Don’t expect them to give it to you for free.

Business & Strategy

Switching wireless

December 30, 2002 - Wireless phone providers are going to need to up their level of service now that they are losing a competitive advantage.

Business & Strategy

Where's the link?

December 5, 2002 - Leaving external links out of magazine articles may keep the reader at your site, but who wants a frustrated reader?