Start with a Belief (April 4, 2024) You can't use data to build products unless you start with a hypothesis.
25 items tagged with customers
Reframe How You Think About Users of your Internal Platform (November 11, 2023) Changing from "Customers" to "Partners" will give you a better perspective on internal product development.
The Hidden Cost of Custom Customer Features (December 12, 2020) One-off features will cost you more than you think and make your customers unhappy.
Evaluative and generative product development (August 8, 2019) Customers never even talk to the companies that don't fit their needs at all. If the only product ideas you're considering are those that meet the needs of your current customers, then you're only going to find new customers that look exactly like your current customers.
ScheduleOnce doesn't think much of their users (January 1, 2008) Your home page isn't that important.
Enterprise designs (October 10, 2007) Enterprise apps don't have to suck.
AvantGo gets it right (April 4, 2003) AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.
What's in it for me? (January 1, 2003) Your customer's personal information is valuable. Don't expect them to give it to you for free.
Switching wireless (December 12, 2002) Wireless phone providers are going to need to up their level of service now that they are losing a competitive advantage.
Where's the link? (December 12, 2002) Leaving external links out of magazine articles may keep the reader at your site, but who wants a frustrated reader?
Credible Design (November 11, 2002) If you want your customers to have confidence in your company, make sure your site is well-designed.
Barnes & Noble's response (November 11, 2002) Barnes & Noble's response to my concerns regarding their email newsletter.
Open letter to Barnes & Noble (October 10, 2002) Barnes & Noble screwed up by sending a marketing email to people who told them they didn't want to get email, made it difficult to change email preferences, and then ignored their mistake.
Sorting Amazon (October 10, 2002) Amazon's backend is showing and they are revealing some interesting flaws in their system.
Internet MLS discussion (September 9, 2002) The National Association of Realtors is considering a ruling that will prevent brokers from displaying full property data on the Web. Read how this might help consumers.
A reason to buy (September 9, 2002) Anti-piracy measures that reward music fans instead of punishing them.
Opportunity lost (September 9, 2002) Improve the customer experience of automated emails.
Total Experience (August 8, 2002) A great Web site, cheap prices, and bad service. Which will your customers remember?
Quality Service (August 8, 2002) In contrast to yesterday's host, Insider Hosting has stellar customer contact.
Ignoring customers (August 8, 2002) Ignoring your email turns off potential customers.
Consumer preference vs. RIAA (March 3, 2002)
Criminal Customers (February 2, 2002)
Customer Care (February 2, 2002)
Customer testing (February 2, 2002)
Discover your inner hamster (January 1, 2002) Inefficient, manual processes make life difficult for your customers.