Local Baseball spam (June 6, 2005) Abusing ticket sales information leads to frustration.
6 items tagged with permission
Related tags: marketing customers emailmarketing email bestbuy
Bad marketer (November 11, 2003) It's not that hard to do email marketing right. Do it right and you'll have loyal customers. Do it wrong and you'll have irritated customers.
Refreshing permission (June 6, 2003) Buy.com understands a key principle of email marketing: permission goes stale. How they asked for my renewed permission is a lesson in good marketing.
AvantGo gets it right (April 4, 2003) AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.
Open letter to Barnes & Noble (October 10, 2002) Barnes & Noble screwed up by sending a marketing email to people who told them they didn't want to get email, made it difficult to change email preferences, and then ignored their mistake.
Newsletter quality (February 2, 2002)