Marketing
Barnes & Noble's response
November 6, 2002 - Barnes & Noble’s response to my concerns regarding their email newsletter.
2 items tagged with openletter
Related tags: customers barnesandnoble email permission
Marketing
Open letter to Barnes & Noble
October 29, 2002 - Barnes & Noble screwed up by sending a marketing email to people who told them they didn’t want to get email, made it difficult to change email preferences, and then ignored their mistake.