This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.
Related tags: comcast wellsfargo thisisbroken businessmodels banking
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December 27, 2008 - 375 words , 7 comments
Toys R Us blocks returns. You can bet I’ll do all my shopping at a store with a friendlier return policy in the future.
Also tagged as:
macys
nordstroms
returns
toysrus
December 27, 2008 - 968 words , 3 comments
Using Twitter as a customer service tool.
Also tagged as: comcast
twitter
vonage
December 26, 2008 - 404 words , 3 comments
A Comcast tech blew their credibility.
Also tagged as: comcast
netneutrality
twitter
December 25, 2008 - 158 words
Apparently some of these labels have all the customers they need.
Also tagged as: copyright
music
December 16, 2008 - 317 words , 8 comments
Nice to see a little customer service in the world.
Also tagged as: awesome
spam
verticalresponse
May 25, 2008 - 425 words , 2 comments
Take a potential new user and give them a poor signup experience, then call them a liar.
Also tagged as: bank
golden1
February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as:
thisisbroken
usbank
February 6, 2008 - 256 words , 8 comments
Treating customers with suspicion and annoying them. What else do you expect from a bank?
Also tagged as: banking
mortgage
usbank
January 4, 2008 - 456 words , 3 comments
A cautionary tale about poor service.
Also tagged as:
family
winaso
January 4, 2008 - 309 words
Dell reaches out to me and solves my Windows problem.
Also tagged as:
dell
dellhell
26 items total
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