26 items tagged with customerservice

Unfriendly returns

December 27, 2008 - Toys R Us blocks returns. You can bet I’ll do all my shopping at a store with a friendlier return policy in the future.

December 27, 2008 - Using Twitter as a customer service tool.

December 26, 2008 - A Comcast tech blew their credibility.

December 25, 2008 - Apparently some of these labels have all the customers they need.

December 16, 2008 - Nice to see a little customer service in the world.

May 25, 2008 - Take a potential new user and give them a poor signup experience, then call them a liar.

February 13, 2008 - More harassment from US Bank.

February 6, 2008 - Treating customers with suspicion and annoying them. What else do you expect from a bank?

January 4, 2008 - A cautionary tale about poor service.

January 4, 2008 - Dell reaches out to me and solves my Windows problem.

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