Unfriendly returns (December 12, 2008) Toys R Us blocks returns. You can bet I'll do all my shopping at a store with a friendlier return policy in the future.
26 items tagged with customerservice
Related tags: comcast wellsfargo thisisbroken twitter companypolicies
The ongoing Comcast saga (December 12, 2008) Using Twitter as a customer service tool.
Comcast and Vonage, Part 2 (December 12, 2008) A Comcast tech blew their credibility.
How to make friends and influence music fans (December 12, 2008) Apparently some of these labels have all the customers they need.
Vertical Response. Awesome. (December 12, 2008) Nice to see a little customer service in the world.
Golden 1: breaking customer expectations (May 5, 2008) Take a potential new user and give them a poor signup experience, then call them a liar.
More US Bank clueless service (February 2, 2008) More harassment from US Bank.
US Bank: Annoying customers as a strategy (February 2, 2008) Treating customers with suspicion and annoying them. What else do you expect from a bank?
Winaso's terrible service (January 1, 2008) A cautionary tale about poor service.
Dell's fantastic service (January 1, 2008) Dell reaches out to me and solves my Windows problem.
How not to manage your customers (September 9, 2007)
Comcast customer disservice (September 9, 2007) After reading Bob Garfield's Comcast problems I was compelled to share my own.
Wells Fargo -- broken business processes (September 9, 2006) Wells Fargo creates a problem, and blocks all possible solutions with an arbitrary business rule.
Wells Fargo strikes again (September 9, 2006) Wells Fargo is working really hard to lose my business.
It's Popcorn time again (September 9, 2006) Popcorn sales have started again in my house, providing more business and life lessons for my kids.
Policy scars (May 5, 2006)
Technorati quick fix (May 5, 2006) Technorati makes quick work of a site bug
Home Depot: Excellent customer service (May 5, 2006) A simple call for information results in a very pleasant experience.
Relax your policies (May 5, 2006) Create overly-restrictive policies that assume your customers are bad people and you'll end up treating al lyour customers like they're bad people.
Hasbro instructions (May 5, 2006)
Creative Weblogging: listening to customers (March 3, 2006) I asked Creative Weblogging to bring back full text feeds. They're trying it out.
Wells Fargo is stupid (March 3, 2006) Wells Fargo didn't think things through very well.
Those pesky customers (February 2, 2006) Ning's Marc Andreessen is annoyed that customers like his service and want to meet the company.
Blackberry 7100 problems (December 12, 2005) Does the Cingular Blackberry 7100 have quality problems?
Customer callbacks (June 6, 2004) Instead of waiting on hold for an extended period of time, PG&E customer service lets me ask them to call me back when someone is available.
Turning away customers (July 7, 2003) If a customer is going to go to the trouble of contacting you, it's important, at least to them. Make sure you'll see it.