11 items tagged with thisisbroken

Related tags: usability customerservice feedster ui rss

More US Bank clueless service (February 2, 2008) More harassment from US Bank.

DocStoc bizarre form layout (October 10, 2007) Some odd choices in the signup and login form at DocStoc left me frustrated.

iPhone dialing annoyances (September 9, 2007) A few annoyances with the iPhone's phone interface.

Comcast customer disservice (September 9, 2007) After reading Bob Garfield's Comcast problems I was compelled to share my own.

ThinkFree -- making it hard to sign up (December 12, 2006) Signing up for ThinkFree is a hassle.

Skype usability on OSX (September 9, 2006) Getting contact information out of Skype requires a good memory.

Wells Fargo strikes again (September 9, 2006) Wells Fargo is working really hard to lose my business.

Logitech support sucks (March 3, 2006) Logitech's customer support processes are so broken that I'm going to avoid even buying their products in the future.

Versioning web services (February 2, 2006) I'm looking for best practices in managing a public web services API.

Feedster's feeds are fixed (February 2, 2006) Feedster's new site fixes the major problems.

Feedster feeds (February 2, 2006) Feedster's core features are rotting.

Recently Written

Decoding Product Leadership Titles

Mar 18: Not all product leadership titles mean what they sound like. ‘Head of Product’ can mean anything from a senior PM to a true VP. Here’s how to tell the difference.

What branding can teach about culture

Jan 8: Culture is your company’s point of view in action—a framework guiding behavior, even in the unknown. You can’t copy it; it must reflect your unique perspective.

Think Systems, not Symptoms

Dec 15: Piecemeal process creation frustrates teams and slows work. Stop patching problems and start solving systems. Adopting a systems thinking approach helps you design processes that are efficient, aligned with goals, and truly add value.

Your Policies Aren’t Your Culture

Dec 13: Policies guide behavior, but culture is the lived norms and values of your team. Policies reflect culture -- they don’t define it. Netflix’s parental leave shift didn’t change its culture of freedom and responsibility. It clarified how to live it.

Lighten Your Process Burden

Dec 7: Everyone hates oppressive processes, but somehow we keep managing to create them.

Product Add-Ons Are An Expansion Myth

Dec 1: Add-ons can enhance your product’s appeal but won’t drive significant market growth. To expand your customer base, focus on developing standalone products.

Protecting your Product Soul when the Same Product meets New People.

Nov 23: Expand into new markets while preserving your product’s core value. Discover how to adapt and grow without losing your product’s soul.

Building the Next Big Thing: A Framework for Your Second Product

Nov 19: You need a first product sooner than you think. Here's a framework for helping you identify a winner.

11 items tagged with thisisbroken

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