Need someone to lead product management at your software company? I create software for people that create software and I'm looking for my next opportunity. Check out my resume and get in touch.

Creative Weblogging: listening to customers

Freshness Warning
This blog post is over 18 years old. It's possible that the information you read below isn't current and the links no longer work.

One of the business blogs I read, Business Pundit, recently joined the Creative Weblogging network. Two things immediately changed about their feeds. First, Pheedo’s ads appeared. Second, the full-text feeds I’d become accustomed to were replaced by the Movable Type default of the first twenty words. The first 20 words weren’t particularly useful in most cases, giving me no idea what the entry was really about. Coupled with the ads, nearly 50% of the content of the feed was ads.

I left a comment on the blog, saying I didn’t mind the ads, and could live with summaries as long as they were hand-written, but could they please not do both ads and summaries?

Then I callled up Torsten Jacobi, CW’s CEO, on Skype and said the same thing to him. The reason they’ve gone to partial feeds is their content was being scraped by blogspam bots. So I reiterated my concern about both summaries and ads and he said he’d consider it, but no one else had really complained about the change.

Today I notice that Business Pundit is back to full-text feeds with Pheedo ads. Fantastic. Torsten tells me that they haven’t decided if they’ll keep it this way permanently, but I applaud CW and Torsten for listening to their customers and being willing to try new things.

Recently Written

Too Big To Fail (Apr 9)
When a company piles resources on a new product idea, it doesn't have room to fail. That keeps it from succeeding.
Go small (Apr 4)
The strengths of a large organization are the opposite of what makes innovation work. Starting something new requires that you start with a small team.
Start with a Belief (Apr 1)
You can't use data to build products unless you start with a hypothesis.
Mastery doesn’t come from perfect planning (Dec 21)
In a ceramics class, one group focused on a single perfect dish, while another made many with no quality focus. The result? A lesson in the value of practice over perfection.
The Dark Side of Input Metrics (Nov 27)
Using input metrics in the wrong way can cause unexpected behaviors, stifled creativity, and micromanagement.
Reframe How You Think About Users of your Internal Platform (Nov 13)
Changing from "Customers" to "Partners" will give you a better perspective on internal product development.
Measuring Feature success (Oct 17)
You're building features to solve problems. If you don't know what success looks like, how did you decide on that feature at all?
How I use OKRs (Oct 13)
A description of how I use OKRs to guide a team, written so I can send to future teams.


What I'm Reading


Adam Kalsey

+1 916 600 2497


Public Key

© 1999-2024 Adam Kalsey.