26 items tagged with customerservice

Links

How not to manage your customers

September 20, 2007 - How not to manage your customers — Two lessons for retailers on the Web: 1....

Comcast customer disservice

September 17, 2007 - After reading Bob Garfield’s Comcast problems I was compelled to share my own.

Wells Fargo -- broken business processes

September 7, 2006 - Wells Fargo creates a problem, and blocks all possible solutions with an arbitrary business rule.

Wells Fargo strikes again

September 6, 2006 - Wells Fargo is working really hard to lose my business.

It's Popcorn time again

September 6, 2006 - Popcorn sales have started again in my house, providing more business and life lessons for my kids.

Links

Policy scars

May 17, 2006 - 37signals says that policies are like scar tissue: they’re created as an overreaction to a...

Business & Strategy

Technorati quick fix

May 12, 2006 - Technorati makes quick work of a site bug

Business & Strategy

Home Depot: Excellent customer service

May 11, 2006 - A simple call for information results in a very pleasant experience.

Business & Strategy

Relax your policies

May 8, 2006 - Create overly-restrictive policies that assume your customers are bad people and you’ll end up treating al lyour customers like they’re bad people.

Links

Hasbro instructions

May 5, 2006 - While looking for a link to The Inventors game, I discovered that Hasbro has an...