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Policy scars
May 17, 2006 - 37signals says that policies are like scar tissue: they’re created as an overreaction to a...
2 items tagged with companypolicies
Related tags: customerservice businessmodels guykawasaki 37signals
Business & Strategy
Relax your policies
May 8, 2006 - Create overly-restrictive policies that assume your customers are bad people and you’ll end up treating al lyour customers like they’re bad people.