Items tagged with companypolicies

Related tags: businessmodels customerservice guykawasaki 37signals

2 items total

Policy scars

May 17, 2006 - 28 words
37signals says that policies are like scar tissue: they’re created as an overreaction to a...
Also tagged as: 37signals businessmodels customerservice

Relax your policies

May 8, 2006 - 125 words
Create overly-restrictive policies that assume your customers are bad people and you’ll end up treating al lyour customers like they’re bad people.
Also tagged as: businessmodels customerservice guykawasaki

2 items total


Adam Kalsey

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