Product Management
Don't use NPS to measure user happiness for enterprise software
September 7, 2020 - Measuring the satisfaction and enjoyment of end users is a key to unlocking product-led growth. Net Promoter Score is the wrong tool for this.
Related tags: netpromoter productledgrowth measurement productmarketfit nps
Product Management
September 7, 2020 - Measuring the satisfaction and enjoyment of end users is a key to unlocking product-led growth. Net Promoter Score is the wrong tool for this.