Webcore Labs... harboring spammers
13 Dec 2006
I got a spam message yesterday that got through my filters. It appeared to be a request to interview me on some radio program; I only needed to pay them $3000 to reserve my 3-minute spot to be played for untold millions of listeners. What a scam.
The email was sent from a mail server sitting behind an Adelphia cable modem. After notifying Adelphia, I hunted down the spammer’s web host, Webcore Labs. Webcore’s terms of service prevent spamming using their email servers, but remain curiously silent on the problem of a spammer promoting a site hosted on their network. I forwarded the spam to Webcore support and was told that they know all about the spammer but won’t do anything about it.
To my initial complaint they responded...
Yes, we are hosting their website but we do not handle email for them. This did not come from our mail servers or our network. I have forwarded them this email but if you wish to submit a spam report, the people to contact would be the network of the IP address of the sending server.
No acknowledgment that the spammer was using their network at all. Giving them the benefit of the doubt, I pointed out that their network was hosting a website that was being promoted by spam and expressed surprise that they didn’t have a problem with that.
This time Alen at Webcore Labs responded...
We do have a problem if a client abuses our systems. In this case they are not. In fact they used to host their email with us but due to the same spamming issues, we told them to either find a new email solution or their site would be shut down. So they set up their own email servers at their offices.
Nice. There’s an acknowledgment that their customer is a spammer, but the problem as they see it is an abuse of their resources. Not that spam is wrong. Not that by hosting a spam site they’re contributing to an increase in overall spam. Nope. As long as the problem stays out of their backyard, then everything’s fine. Who cares if they’re harboring a known spammer? As long as they don’t have a strain on their servers, everything’s okay.
If you’re hosting spammers, providing them mail, bandwidth, or any other network services, you’re part of the problem.