Who decides when it's right?

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It doesn’t matter if the solution is technically right, if it doesn’t match the end user’s needs, you’ve failed. Esther Derby has a great illustration of this:.

"These frames are not crooked," he pronounced. "They are perfectly straight."

"But when I put them on they’re lower on the right side," I responded.

"These frames are straight," he repeated.

I tried a different tack: "I think we have a different definition of 'crooked,'" I said. "Would you please adjust my glasses so they are even with my face?"

"Oh, I can do that," the optician said. "But they won’t be straight."

mashby
August 17, 2006 2:59 PM

TOO FUNNY! Boy, that hits the nail on the head doesn't it? As someone who wears glasses, I can totally relate.

Julie
August 23, 2006 9:20 PM

I agree TOO FUNNY! Maybe that's what I need to tell my optician to get my glasses straight :)

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