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Adam Kalsey

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Who decides when it's right?

Freshness Warning
This blog post is over 17 years old. It's possible that the information you read below isn't current and the links no longer work.

17 Aug 2006

It doesn’t matter if the solution is technically right, if it doesn’t match the end user’s needs, you’ve failed. Esther Derby has a great illustration of this:.

"These frames are not crooked," he pronounced. "They are perfectly straight."

"But when I put them on they’re lower on the right side," I responded.

"These frames are straight," he repeated.

I tried a different tack: "I think we have a different definition of 'crooked,'" I said. "Would you please adjust my glasses so they are even with my face?"

"Oh, I can do that," the optician said. "But they won’t be straight."

Comments

mashby
August 17, 2006 2:59 PM

TOO FUNNY! Boy, that hits the nail on the head doesn't it? As someone who wears glasses, I can totally relate.

Julie
August 23, 2006 9:20 PM

I agree TOO FUNNY! Maybe that's what I need to tell my optician to get my glasses straight :)

This discussion has been closed.

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