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Adam Kalsey

This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.

Who decides when it's right?

17 Aug 2006

It doesn’t matter if the solution is technically right, if it doesn’t match the end user’s needs, you’ve failed. Esther Derby has a great illustration of this:.

"These frames are not crooked," he pronounced. "They are perfectly straight."

"But when I put them on they’re lower on the right side," I responded.

"These frames are straight," he repeated.

I tried a different tack: "I think we have a different definition of 'crooked,'" I said. "Would you please adjust my glasses so they are even with my face?"

"Oh, I can do that," the optician said. "But they won’t be straight."

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