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Adam Kalsey

This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.

User Experience

Mutual Accessibility

31 Aug 2003

Washington Mutual Bank doesn’t quite get the concept of accessibility. They go a long way in the physical world to accommodate those with disabilities. They have talking ATMs, special checks for the visually impaired, and people who will read your financial documents to you. But their Web site is completely clueless.

They have a list of accessibility services offered by their bank — that’s where I found out about that list above. But to get to it, you need to use a JavaScript powered select box that has no submit button and opens a popup window. Their home page doesn’t include a single alt attribute for images. And to navigate to anything within their site, including to get to a search form, you have to select your state from another JavaScript-powered select box.

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