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Nokia Screen Defect

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My Noki 8290 has a problem with the screen. The screen often goes completely blank. Other times portions of the screen disappear or shift around. Right now, for instance, the clock appears in two places. It’s supposed to be in the upper right corner of the screen, but it’s in the upper right corner and also just below the middle. The clock in the upper left shows the correct time, the one in the middle shows the time about 15 minutes ago, as if it just hasn’t refreshed. The screen often appears scrambled, making it impossible to read the caller ID, clock, or the phone book.

Today I see on Gizmodo that this is a common defect and a California man is suing Nokia over it.

Anders Jacobsen
May 7, 2003 2:16 AM

Why sue them? This is why you have guarantees? I had the same problem on my 8210, gave it back to Nokia and had it back better than new in a week; and with a replacement phone in the meantime. Suing them for manufacturing errors --- what's next? Suing software companies for code bugs? "Anyone who have had Windows crash with a blue screen - let's get together and sue Microsoft"??? I don't think so (but then again I don't live in America either.....)

Adam Kalsey
May 7, 2003 7:55 AM

My phone started doing this right after the warranty period was up. At issue is the fact that Nokia's warranty actually says the phones are free from defects, but they knew a defect existed. I think if they'd honor the warranty in these cases, they'd probably be okay. Microsoft (and other software companies) don't claim that their products are defect-free.

May 7, 2003 10:17 AM

Ah; there's a valid point... I can't remember for sure, but I think that in Europe, Nokia may have extended their warranty for this particular, known defect (the screens in the 82xx-series), but I'd have to dig around to find any references...

May 26, 2003 5:59 AM

These display problems are *very* well known here in Europe. It has to do with the mounting method. The displays are pressed on their contacts, as opposed to soldered like Siemens does. My really old mobile already showed these problems, so Nokia did know about it and left it at that. In that sense I can understand suing Nokia.

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