Product Management
Library Access
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21 Jan 2003
The main county public library is across the street from the courthouse. They have computers with free public Internet access, but not public Wi-Fi. That’s just silly. Anyone using their own WiFi-equiped laptop isn’t taking up space at a public terminal. By providing WiFi, they would be providing more service to more people with very little incremental cost.
Always be on the lookout to provide additional value to your customers, especially if you can do it without adding any cost.