December 2008 Archives

Unfriendly returns
Toys R Us blocks returns. You can bet I’ll do all my shopping at a store with a friendlier return policy in the future.
December 27, 2008 - 375 words, 7 comments

The ongoing Comcast saga
Using Twitter as a customer service tool.
December 27, 2008 - 968 words, 3 comments

Comcast and Vonage, Part 2
A Comcast tech blew their credibility.
December 26, 2008 - 404 words, 3 comments

How to make friends and influence music fans
Apparently some of these labels have all the customers they need.
December 25, 2008 - 158 words,

Comcast and Vonage
I hate Comcast.
December 24, 2008 - 71 words, 1 comment

Traditions
What are your family Christmas traditions?
December 22, 2008 - 274 words, 1 comment

Phil Hughes on the message boards
A blogger talks about meeting Yankee phenom pitcher Phil Hughes on a baseball card collector...
December 22, 2008 - 35 words,

Charlie Brown Agency
Brilliant Charlie Brown Christmas and ad agency mashup.
December 17, 2008 - 18 words,

Apple Canceled Christmas
Apple Canceled Christmas—"Apple has been honored to work with the North Pole the...
December 16, 2008 - 35 words,

Vertical Response. Awesome.
Nice to see a little customer service in the world.
December 16, 2008 - 317 words, 8 comments

Class move
Yahoo laid Flickr’s George Oates off while she was at conference promoting the Flickr Commons....
December 16, 2008 - 31 words,

Sweet Caroline
Given the Boston fan’s hatred of all things New York, I wonder if they’ll still play the song?
December 16, 2008 - 247 words,

The Something Store: Buy Something at SomethingStore.com
The Something Store: Buy Something at SomethingStore.com — Taking the grab bag idea further. Pay...
December 9, 2008 - 22 words,

The Something Store: Buy Something at SomethingStore.com
The Something Store: Buy Something at SomethingStore.com — Taking the grab bag idea further. Pay...
December 9, 2008 - 22 words,

How Companies Respond to the Risks of Personal Brands
How Companies Respond to the Risks of Personal Brands — Jeremiah talks about how companies...
December 9, 2008 - 22 words,

How Companies Respond to the Risks of Personal Brands
How Companies Respond to the Risks of Personal Brands — Jeremiah talks about how companies...
December 9, 2008 - 22 words,

Daily Reading from December 09, 2008
Links to what I’ve been reading recently. Piwik - Web analytics - Open source —...
December 9, 2008 - 854 words,

Recently

Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.
What agenda items should a manager bring to a 1:1? (Dec 23)
At least 80% of a 1:1 agenda should be driven by your report, but if you also to use this time to work on things with them, then you’ll have better meetings.
Handling “I don’t have anything to talk about” in your 1:1s (Dec 21)
When someone says they have nothing to discuss, they’re almost always thinking too narrowly.

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