Links

How not to manage your customers

Freshness Warning
This blog post is over 17 years old. It's possible that the information you read below isn't current and the links no longer work.

20 Sep 2007

How not to manage your customers — Two lessons for retailers on the Web: 1. Acknowledge your flipping emails, or else we’ll eat up your time, money, and good will sending the same email over and over again. 2. Always always always give us a button to allow us to do the worst thing you can

Recently Written

Building the Next Big Thing: A Framework for Your Second Product

Nov 19: You need a first product sooner than you think. Here's a framework for helping you identify a winner.

A Framework for Scaling product teams

Oct 9: The people, processes, and systems that make up a product organization change radically as you go through the stages of a company. This framework will guide that scaling.

My Networked Webcam Setup

Sep 25: A writeup of my network-powered conference call camera setup.

Roadmap Outcomes, not Features

Sep 4: Drive success by roadmapping the outcomes you'll create instead of the features you'll deliver.

Different roadmaps for different folks

Sep 2: The key to effective roadmapping? Different views for different needs.

Micromanaging and competence

Jul 2: Providing feedback or instruction can be seen as micromanagement unless you provide context.

My productivity operating system

Jun 24: A framework for super-charging productivity on the things that matter.

Great product managers own the outcomes

May 14: Being a product manager means never having to say, "that's not my job."