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Adam Kalsey

This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.

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How not to manage your customers

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20 Sep 2007

How not to manage your customers — Two lessons for retailers on the Web: 1. Acknowledge your flipping emails, or else we’ll eat up your time, money, and good will sending the same email over and over again. 2. Always always always give us a button to allow us to do the worst thing you can

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