Items tagged with usbank

Related tags: customerservice mortgage thisisbroken banking

2 items total

More US Bank clueless service

February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as: customerservice thisisbroken

US Bank: Annoying customers as a strategy

February 6, 2008 - 256 words , 8 comments
Treating customers with suspicion and annoying them. What else do you expect from a bank?
Also tagged as: banking customerservice mortgage

2 items total

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Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.
What agenda items should a manager bring to a 1:1? (Dec 23)
At least 80% of a 1:1 agenda should be driven by your report, but if you also to use this time to work on things with them, then you’ll have better meetings.
Handling “I don’t have anything to talk about” in your 1:1s (Dec 21)
When someone says they have nothing to discuss, they’re almost always thinking too narrowly.

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