Items tagged with customerservice

Related tags: wellsfargo thisisbroken comcast companypolicies twitter

26 items total

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Unfriendly returns

December 27, 2008 - 375 words , 7 comments
Toys R Us blocks returns. You can bet I’ll do all my shopping at a store with a friendlier return policy in the future.
Also tagged as: macys nordstroms returns toysrus

The ongoing Comcast saga

December 27, 2008 - 968 words , 3 comments
Using Twitter as a customer service tool.
Also tagged as: comcast twitter vonage

Comcast and Vonage, Part 2

December 26, 2008 - 404 words , 3 comments
A Comcast tech blew their credibility.
Also tagged as: comcast netneutrality twitter

How to make friends and influence music fans

December 25, 2008 - 158 words
Apparently some of these labels have all the customers they need.
Also tagged as: copyright music

Vertical Response. Awesome.

December 16, 2008 - 317 words , 8 comments
Nice to see a little customer service in the world.
Also tagged as: awesome spam verticalresponse

Golden 1: breaking customer expectations

May 25, 2008 - 425 words , 2 comments
Take a potential new user and give them a poor signup experience, then call them a liar.
Also tagged as: bank golden1

More US Bank clueless service

February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as: thisisbroken usbank

US Bank: Annoying customers as a strategy

February 6, 2008 - 256 words , 8 comments
Treating customers with suspicion and annoying them. What else do you expect from a bank?
Also tagged as: banking mortgage usbank

Winaso's terrible service

January 4, 2008 - 456 words , 3 comments
A cautionary tale about poor service.
Also tagged as: family winaso

Dell's fantastic service

January 4, 2008 - 309 words
Dell reaches out to me and solves my Windows problem.
Also tagged as: dell dellhell

26 items total

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Recently

Assumptions and project planning (Feb 18)
When your assumptions change, it's reasonable that your project plans and needs change as well. But too many managers are afraid to go back and re-work a plan that they've already agreed to.
Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.
What agenda items should a manager bring to a 1:1? (Dec 23)
At least 80% of a 1:1 agenda should be driven by your report, but if you also to use this time to work on things with them, then you’ll have better meetings.

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