Items tagged with customerservice

Unfriendly returns

December 27, 2008 - 375 words , 7 comments
Toys R Us blocks returns. You can bet I’ll do all my shopping at a store with a friendlier return policy in the future.
Also tagged as: macys nordstroms returns toysrus

The ongoing Comcast saga

December 27, 2008 - 968 words , 3 comments
Using Twitter as a customer service tool.
Also tagged as: comcast twitter vonage

Comcast and Vonage, Part 2

December 26, 2008 - 404 words , 3 comments
A Comcast tech blew their credibility.
Also tagged as: comcast netneutrality twitter

How to make friends and influence music fans

December 25, 2008 - 158 words
Apparently some of these labels have all the customers they need.
Also tagged as: copyright music

Vertical Response. Awesome.

December 16, 2008 - 317 words , 7 comments
Nice to see a little customer service in the world.
Also tagged as: awesome spam verticalresponse

Golden 1: breaking customer expectations

May 25, 2008 - 425 words , 2 comments
Take a potential new user and give them a poor signup experience, then call them a liar.
Also tagged as: bank golden1

More US Bank clueless service

February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as: thisisbroken usbank

US Bank: Annoying customers as a strategy

February 6, 2008 - 256 words , 8 comments
Treating customers with suspicion and annoying them. What else do you expect from a bank?
Also tagged as: banking mortgage usbank

Winaso's terrible service

January 4, 2008 - 456 words , 3 comments
A cautionary tale about poor service.
Also tagged as: family winaso

Dell's fantastic service

January 4, 2008 - 309 words
Dell reaches out to me and solves my Windows problem.
Also tagged as: dell dellhell