Items tagged with thisisbroken

Related tags: usability customerservice feedster apple bluetooth

11 items total

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More US Bank clueless service

February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as: customerservice usbank

DocStoc bizarre form layout

October 19, 2007 - 338 words
Some odd choices in the signup and login form at DocStoc left me frustrated.
Also tagged as: docstoc ui usability

iPhone dialing annoyances

September 25, 2007 - 572 words , 12 comments
A few annoyances with the iPhone’s phone interface.
Also tagged as: apple iphone usability

Comcast customer disservice

September 17, 2007 - 2281 words , 4 comments
After reading Bob Garfield’s Comcast problems I was compelled to share my own.
Also tagged as: comcast customerservice

ThinkFree -- making it hard to sign up

December 1, 2006 - 244 words , 2 comments
Signing up for ThinkFree is a hassle.
Also tagged as: thinkfree usability

Skype usability on OSX

September 11, 2006 - 104 words
Getting contact information out of Skype requires a good memory.
Also tagged as: skype usability

Wells Fargo strikes again

September 6, 2006 - 466 words , 13 comments
Wells Fargo is working really hard to lose my business.
Also tagged as: customerservice wellsfargo

Logitech support sucks

March 31, 2006 - 436 words , 89 comments
Logitech’s customer support processes are so broken that I’m going to avoid even buying their products in the future.
Also tagged as: bluetooth customersupport logitech

Versioning web services

February 14, 2006 - 422 words , 7 comments
I’m looking for best practices in managing a public web services API.
Also tagged as: api tagyu versioncontrol webservices

Feedster's feeds are fixed

February 7, 2006 - 50 words , 3 comments
Feedster’s new site fixes the major problems.
Also tagged as: feedster rsssearch

11 items total

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Recently

Building the Customer-Informed Product (Aug 15)
Strong products aren't composed of a list of features dictated by customers. They are guided by strong visions, and the execution of that vision is the primary focus of product development.
Assumptions and project planning (Feb 18)
When your assumptions change, it's reasonable that your project plans and needs change as well. But too many managers are afraid to go back and re-work a plan that they've already agreed to.
Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.

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