Items tagged with thisisbroken

Related tags: usability customerservice feedster docstoc api

11 items total

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More US Bank clueless service

February 13, 2008 - 90 words , 4 comments
More harassment from US Bank.
Also tagged as: customerservice usbank

DocStoc bizarre form layout

October 19, 2007 - 338 words
Some odd choices in the signup and login form at DocStoc left me frustrated.
Also tagged as: docstoc ui usability

iPhone dialing annoyances

September 25, 2007 - 572 words , 12 comments
A few annoyances with the iPhone’s phone interface.
Also tagged as: apple iphone usability

Comcast customer disservice

September 17, 2007 - 2281 words , 4 comments
After reading Bob Garfield’s Comcast problems I was compelled to share my own.
Also tagged as: comcast customerservice

ThinkFree -- making it hard to sign up

December 1, 2006 - 244 words , 2 comments
Signing up for ThinkFree is a hassle.
Also tagged as: thinkfree usability

Skype usability on OSX

September 11, 2006 - 104 words
Getting contact information out of Skype requires a good memory.
Also tagged as: skype usability

Wells Fargo strikes again

September 6, 2006 - 466 words , 13 comments
Wells Fargo is working really hard to lose my business.
Also tagged as: customerservice wellsfargo

Logitech support sucks

March 31, 2006 - 436 words , 89 comments
Logitech’s customer support processes are so broken that I’m going to avoid even buying their products in the future.
Also tagged as: bluetooth customersupport logitech

Versioning web services

February 14, 2006 - 422 words , 7 comments
I’m looking for best practices in managing a public web services API.
Also tagged as: api tagyu versioncontrol webservices

Feedster's feeds are fixed

February 7, 2006 - 50 words , 3 comments
Feedster’s new site fixes the major problems.
Also tagged as: feedster rsssearch

11 items total

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Recently

Managers and technical ability (Dec 26)
In technical fields, the closer you are to the actual work being done, the closer your skills need to resemble those of the people doing the work.
Dysfunctions of output-oriented software teams (Sep 17)
Whatever you call it, the symptom is that you're measuring your progress by how much you build and deliver instead of measuring success by the amount of customer value you create.
Evaluative and generative product development (Aug 30)
Customers never even talk to the companies that don't fit their needs at all. If the only product ideas you're considering are those that meet the needs of your current customers, then you're only going to find new customers that look exactly like your current customers.
Product Manager Career Ladder (Aug 19)
What are the steps along the product management career path?
Building the Customer-Informed Product (Aug 15)
Strong products aren't composed of a list of features dictated by customers. They are guided by strong visions, and the execution of that vision is the primary focus of product development.
Assumptions and project planning (Feb 18)
When your assumptions change, it's reasonable that your project plans and needs change as well. But too many managers are afraid to go back and re-work a plan that they've already agreed to.
Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.

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