Logitech support sucks

Logitech Customer Support was in a confrance call with myself & Microsoft TEch support trying to find a driver for 1 of their usb headsets Logitech claimed PC manufacturer is the 1 we should be talking to Micro soft tech told them PC Maker has nothing to do with this issue & basically that Logitech needs to pull its head out of its ass & supply driver updates Without having to deal with some paid for driver finding program such as driver robot etc spend over 12 1/2 hrs with Microsoft trying to get the issue fixed & Logitech support was Confereance call was a waste of my time & money Peice of crap stil wont work on my pc but wil 1/2 azzed on a differant o/s was working on ythis pc beforeI wlil never again buy 1 single Logitech product even if the price was onlly0.02 I would be getting ripped off

I find Logitech incredibly frustating and agonising to deal with! I emailed them a query about my wireless keyboard and they closed the matter without resolving it. I kept emailing them politely and asking them if they’d respond. It wasn’t a hard question; I simply asked about buying a replacement and how I’d go about it.

I think that they problem with their customer service is that it’s been outsourced and there is no service. I always get the same email respond “We will respond in 24 hours” and it’s incredibly frustrating not to hear from them… I personally think that they have blacklisted me!

Unfortunately for them, it’s turned me off buying anymore of their products and I have to say I’m very discouraged from buying anymore…

I think the problem is that they outsource their support to other countries (

There is no tech support for cordless track man wheel. No email is available- 646 number never works. Product will not work with mac os x Dave North Carolina

This has nothing to do with whether or not people are idiots or can’t figure out instructions. I’ve never had to wait 40 - 50 minutes on hold just to speak to someone. Then once you do, the warranty people who were supposed to respond in 1-2 days, don’t contact or email you. That is unacceptible. I think the products are innovative but if this is the sloppy way handle customers after the sale, I’m out.

Back to Best Buy for a refund.

Experience: I just got off the line with tech support with Logitech, which was after hours of waiting for a response. I was “disconnected” twice after calling the audio department, so I called the gaming department to tell the audio guys to respond. Finally I got to talk to someone. This douchebag basically told me that they can’t repair or replace sound systems. The warranty was supposedly expired by 2 years to their records, when i had a year left in my records. The product was the wopping Z-5500 digital sound system that’s over $400 can.

Problem: Popping sound, hissing and crackling non stop, not loud, but just enough to annoy me.

Solution: They FOUND a technical problem and was able to outfit their new set of of Z-5500’s with their technical solution.

Conclusion: They admitted the Z-5500 had a problem, sold x number of them, then tell us they can’t repair the one i bought, or replace it. ZERO customer satisfaction. Warranty —> Useless.

Logitech support sucks. The different Logitech products I have doesn’t work well. Prices are very high related to the poor quality you get. !!!

I have logitech webcam M/N:V-UBK45 on my eMac10.3.9 which worked very good and all of a sudden stoped working do you have an explanation to this?

Once reputable, now Logitech is just a bunch or morons asking too much money for crap products. I could get better support answers from my dog. I now have had more failures with Logitech devices than any other I’ve owned. My G5 Laser mouse was the final device that started failing that was eventually replaced by a Saitek product. The Saitek products have all stayed working with no issues with no need for support.

Logitech’s support doesn’t just suck, it is BY FAR the worst support i have EVER encountered. on one occasion i held for 45 minutes on their premium rate phone line, and never got through. and dont even think about emailing tham, i have waited over 2 weeks for a reply. i have already had a product replaced (my z5500 speakers, as they have no spare parts available for any of their products) and the replacement set broke within 2 weeks, i have now attempted to contact them by phone and email for over 2 months on the matter and received no reply.

I just found this thread and just HAD to add to the rant. I’m on a mac using Snow Leopard. I have a Logitech mouse. Download their latest s/w and it crashes the mac (only piece of s/w I’ve EVER found that can do that - it must be REALLY CR*P to be able to achieve that) so I fill out the on-line form and tick the box that says ‘Did you d/l the latest s/w’ I get a reply from them saying try downloading the latest s/w.… MORONS. So I write back (through their on-line system and double check I can see my reply on the their support system page) telling them that was no help at all.….3 weeks later I get an email saying that as they haven’t heard from me in three weeks they’ve set the case to solved..MORONS. Worse support ‘Ive ever come across in the industry. I wont be buying any more of their products again.

I bought a logitech wireless mouse a week ago and is already not working!! This is honestly madness! All their stuff is shit

I cannot get support for a recently purchased Logitech Harmony 900 remote. First and last Logitech product I plan to purchase. The call center is overseas and no one is capable of resolving programming issues. Tier 2 may be able, however they only can be reached internally via email within Logitech to call the customer, not by transferring the customer on the phone, enabling them to get immediate assistance. You must wait 24 to 72 hrs for a call back. No one will call. You cannot complain to HQ in CA either. I tried reaching someone/anyone, preferably the office of CEO Guerrino De Luca. Every number/dept. you may select reaches a voice mailbox. Even the operator rolls to a voice mail. I’m sending the remote back to them after three weeks of regular calls pleading to have someone reach me, to no avail.

Not impressed with Logitech… just bought a QuickCam Delux for my laptop installed with Windows XP. It worked fine the first time I installed it, but now everytime I try to use it, it crashes my computer! I’ve tried everything on my own to fix the problem, check my compter settings and I looked all over the Logitech support page for information remotely helpful but nothing… I’m shopping for a new webcam now and I don’t think it will be Logitech.

Thanks God I’m not the only one!!!!!!! but I can tell you crew that this is the worst Tech support that I ever saw in my life. This is real I call them and the first question was the computer is ON? WHAT? Are you kidding me? then I ask them if I need to open an specific port in my router to have my Remote control communicating with they sucks software and the answer was You don’t need internet to program your Remote. Such an Idiot.… @#$%@&^$#%&@

Solution don’t call them again. Is better spent the time trying to figure it out by your self than worst your time trying to get a decent answer from those asshole.

Also for the tech support guy that reply this post I’m glad that you are taking the time to read this post hopefully you will have more time to answer your damn extension. By the way If not a product failure means that you are such as incompetent to get something working fine or at least give the option to the people to choose the way that they want of the things that you sale can work better or maybe you can start to visit more forum maybe those people are more competent than you and they can teach all of you how to use your products.