This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.
This is the blog of Adam Kalsey. Unusual depth and complexity. Rich, full body with a hint of nutty earthiness.
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13 Feb 2008
Not content to annoy me once this month, US Bank decided to call me again. Despite my assurances that the payment will arrive on time, I received a second “courtesy call” in a week, letting me know my payment would soon be due.
I have the choice between two extremes — get harassed each month or stop all calls about my payments. If I have a payment that they’re unable to deposit — say I accidentally send the wrong check in the wrong envelope — they won’t call.
Nice choice.
Definitely don’t waste time on the phone with a “customer service rep” (hahaha). You’ll only talk in circles and get annoyed.
Your best bet is to go down to the local branch and ask to speak with a manager. Once in front of a human being you can explain the situation and they can usually help you traverse the bureaucracy. I did this with Commerce Bank once.
Hope this helps!
So, you are upset they call you to give you a hand, and do not want them to stop in case there is a mistake. Should they hire mind readers to keep track of when you might want that call?
They are only calling ya because someone didn’t see it in the system that your payment was on the way. It’s just a minor mistake. I wouldn’t be too annoyed with the bank.
They should call you if they are holding the wrong check. What kinda bank is that? Try a new bank maybe that will help.
Steve
Adam Kalsey
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Email: adam AT kalsey.com
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Chloe baby
March 4, 2008 12:01 PM
That is awful service, but i bet all banks have the same sort of systems. Have you voiced your annoyance about this?…i think you should harass them with calls.