13 Feb 2008
Not content to annoy me once this month, US Bank decided to call me again. Despite my assurances that the payment will arrive on time, I received a second “courtesy call” in a week, letting me know my payment would soon be due.
I have the choice between two extremes — get harassed each month or stop all calls about my payments. If I have a payment that they’re unable to deposit — say I accidentally send the wrong check in the wrong envelope — they won’t call.
Nice choice.
Definitely don’t waste time on the phone with a “customer service rep” (hahaha). You’ll only talk in circles and get annoyed.
Your best bet is to go down to the local branch and ask to speak with a manager. Once in front of a human being you can explain the situation and they can usually help you traverse the bureaucracy. I did this with Commerce Bank once.
Hope this helps!
So, you are upset they call you to give you a hand, and do not want them to stop in case there is a mistake. Should they hire mind readers to keep track of when you might want that call?
Adam Kalsey
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Email: adam AT kalsey.com
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Chloe baby
March 4, 2008 12:01 PM
That is awful service, but i bet all banks have the same sort of systems. Have you voiced your annoyance about this?…i think you should harass them with calls.