More US Bank clueless service

Freshness Warning
This article is over 10 years old. It's possible that the information you read below isn't current.

Not content to annoy me once this month, US Bank decided to call me again. Despite my assurances that the payment will arrive on time, I received a second "courtesy call" in a week, letting me know my payment would soon be due.

I have the choice between two extremes—get harassed each month or stop all calls about my payments. If I have a payment that they’re unable to deposit—say I accidentally send the wrong check in the wrong envelope—they won’t call.

Nice choice.

Chloe baby
March 4, 2008 12:01 PM

That is awful service, but i bet all banks have the same sort of systems. Have you voiced your annoyance about this?...i think you should harass them with calls.

Mark L. Venardi
March 24, 2008 11:36 AM

Definitely don't waste time on the phone with a "customer service rep" (hahaha). You'll only talk in circles and get annoyed. Your best bet is to go down to the local branch and ask to speak with a manager. Once in front of a human being you can explain the situation and they can usually help you traverse the bureaucracy. I did this with Commerce Bank once. Hope this helps!

Unknown
May 1, 2008 8:54 AM

So, you are upset they call you to give you a hand, and do not want them to stop in case there is a mistake. Should they hire mind readers to keep track of when you might want that call?

Steve Owings
August 15, 2008 8:54 AM

They are only calling ya because someone didn't see it in the system that your payment was on the way. It's just a minor mistake. I wouldn't be too annoyed with the bank. They should call you if they are holding the wrong check. What kinda bank is that? Try a new bank maybe that will help. Steve

Your comments:

Text only, no HTML. URLs will automatically be converted to links. Your email address is required, but it will not be displayed on the site.

Name:

Not your company or your SEO link. Comments without a real name will be deleted as spam.

Email: (not displayed)

If you don't feel comfortable giving me your real email address, don't expect me to feel comfortable publishing your comment.

Website (optional):

Follow me on Twitter

Best Of

  • The mouse and me Not only is the mouse very destructive, but it's evaded all attempts to capture or kill it so far.
  • Lock-in is bad T-Mobile thinks they'll get new Hotspot customers with exclusive content and locked-in devices.
  • Newly Digital Newly Digital is an experimental writing project. I've asked 11 people to write about their early experiences with computing technology and post their essays on their weblogs. So go read, enjoy, and then contribute. This collection is open to you. Write up your own story, and then let the world know about it.
  • Pitching Bloggers Forget what you learned in your PR classes. Start acting like a human instead of a marketer, and the humans behind the blogs will respond.
  • California State Fair The California State Fair lets you buy tickets in advance from their Web site. That's good. But the site is a horror house of usability problems.
  • More of the best »

Recently Read

Get More

Subscribe | Archives

10

Recently

Stretching your team (Jun 11)
Stretching your team is one of the best ways to improve your output, your team's happiness, and your velocity. But they'll need coaching.
Physical camera shutter for Cisco Spark Board (Jul 6)
A 3d printable design for a camera shutter for a Cisco Spark Board
My Travel Coffee Setup (Jan 20)
What my travel coffee brewing setup looks like, and how you can build your own for under $100.
Turkey Legs (May 30)
Product naming gone awry.
Speaking for Geeks: Your Slides (Dec 17)
Tips and tricks for creating great slides.
Speaking for Geeks: Writing Your Talk (Dec 14)
Don’t wait until the night before the talk to write it. Crazy, I know.
Speaking for Geeks: Tell a Story (Dec 13)
Telling a story keeps your presentation focused, keeps your audience interested, and makes it easier for you to remember your talk.
Speaking for Geeks: Where to speak (Dec 11)
You've got a great idea for a talk. How do you find conferences to submit it to?

Subscribe to this site's feed.

Elsewhere

Tropo
Voice and communications platforms, including Tropo and Phono. Work.
SacStarts
The Sacramento technology startup community.
Pinewood Freak
Pinewood Derby tips and tricks

Contact

Adam Kalsey

Mobile: 916.600.2497

Email: adam AT kalsey.com

AIM or Skype: akalsey

Resume

PGP Key

©1999-2018 Adam Kalsey.
Content management by Movable Type.