More US Bank clueless service

13 Feb 2008

Not content to annoy me once this month, US Bank decided to call me again. Despite my assurances that the payment will arrive on time, I received a second “courtesy call” in a week, letting me know my payment would soon be due.

I have the choice between two extremes — get harassed each month or stop all calls about my payments. If I have a payment that they’re unable to deposit — say I accidentally send the wrong check in the wrong envelope — they won’t call.

Nice choice.

Chloe baby
March 4, 2008 12:01 PM

That is awful service, but i bet all banks have the same sort of systems. Have you voiced your annoyance about this?…i think you should harass them with calls.

Mark L. Venardi
March 24, 2008 11:36 AM

Definitely don’t waste time on the phone with a “customer service rep” (hahaha). You’ll only talk in circles and get annoyed.

Your best bet is to go down to the local branch and ask to speak with a manager. Once in front of a human being you can explain the situation and they can usually help you traverse the bureaucracy. I did this with Commerce Bank once.

Hope this helps!

Unknown
May 1, 2008 8:54 AM

So, you are upset they call you to give you a hand, and do not want them to stop in case there is a mistake. Should they hire mind readers to keep track of when you might want that call?

Lijit Search

Best Of

Let it go Netscape 4 is six years old.
Writing Realistic Job Descriptions Publish a job listing like this one and you are virtually guaranteeing that you won't get qualified applicants for the position.
Simplified Form Errors One of the most frustrating experiences on the Web is filling out forms. When mistakes are made, the user is often left guessing what they need to correct. We've taken an approach that shows the user in no uncertain terms what needs to be fixed.
The best of 2006 I wrote a lot of drivel in 2006. Here's the things that are less crappy than the rest.
Newly Digital Newly Digital is an experimental writing project. I've asked 11 people to write about their early experiences with computing technology and post their essays on their weblogs. So go read, enjoy, and then contribute. This collection is open to you. Write up your own story, and then let the world know about it.
More of the best »

Recently Read

Get More

Subscribe | Archives

More US Bank clueless service

Best Of

Recently Read

Get More

Recently

Elsewhere

Contact