Related tags: businessmodels customerservice guykawasaki 37signals
2 items total
May 17, 2006 - 28 words
37signals says that policies are like scar tissue: they’re created as an overreaction to a...
Also tagged as: 37signals
businessmodels
customerservice
May 8, 2006 - 125 words
Create overly-restrictive policies that assume your customers are bad people and you’ll end up treating al lyour customers like they’re bad people.
Also tagged as: businessmodels
customerservice
guykawasaki
2 items total