3 Mar 2006
Today’s mail contained a new debit card from my bank, Wells Fargo. It was sent to an address that I moved from a year ago. Imagine my surprise when I checked the expiration date on the old card and found my old card doesn’t expire for another two years. Mildly alarmed that Wells Fargo was sending a card I didn’t order and don’t need to an address at which I no longer reside, I called Wells Fargo.
Nothing nefarious is going on. They simply had the old address somewhere deep in the bowels of their CRM system and although all their other correspondance comes to the new address, some quirk caused the debit card to go elsewhere. I suppose it could have been worse. They could have mis-delivered some token that would give a random stranger complete access to all my money. Oh, that’s right, they did.
On to the next question. Why did they send the card when I didn’t order it and apparently don’t need it? It’s for my protection and convenience. A review of my account has determined that my account usage might put me at a high risk of fraud, so to protect me, they’ve changed my card number.
I appreciate the thought, but perhaps they should have asked me first? There’s a few recurring charges tied to that account, and now none of them work. I’ve got to track down each one and update the account information.
I’m one of the more security conscious customers that Wells Fargo has. I use different passwords for everything. I only store my card number with companies I trust. I review my account several times a week looking for suspicious activity. If there was a fraudulant charge, I’d know about it before Wells Fargo would. But Wells Fargo decided that they needed to protect me from myself. I’m a high-value customer with lots of online activity, so I must have made a mistake somewhere and to keep me from shooting myself in the foot, they’re going to take action.
As a customer with lots of activity, it’s particularly inconvenient for me to deal with a random, unplanned card number change. Who made this sofrt of decision? Someone didn’t think through the implications of the change they were making. Hey, Wells Fargo, don’t do this again.
Is it really the bank’s fault that some people can’t figure out that if you spend more money than you have in your account, you’re going to get an overdraft fee??? Holy SHIT! I can’t believe you’re that stupid! Of course they’re going to charge you for that! Second, if you knew anything about federal regulations for banking, namely Regulation EE disputes, you would know why a bank places holds on large checks. If you’re stupid enough to take in a large check rather than have it wired between banks, you deserve to wait.
How about all of you learn how to keep a fucking register and quit using excuses like having a baby and it wells fargos fault. two suggestions for everyone. Make more money and i’m assuming for most of you thats not an option and the one that applies here is don’t have a bank account if you have no money and don’t know how to keep track it.
i have never had any problem with wells fargo they are great to do business with i’ve been there for years and plan on staying there!!!
WF put a week hold on a paycheck from my work (they have been depositing money from this account for over 3 years). This hold caused major problems, overdraft fees, and hours of useless time on hold. I sent them a letter today via email to request reimbursment. I can exect what their response will be. Somehow, things are never their fault and there is no one with the power to do anything. I am doing research on our local banks. I am over large entities, machines. It is not not the fault of the people that work there. They are just trying to make a living like you and me. The problem is that the bank (restaurant, store, whatever) is too big, so they require this huge rigid system to operate. The system only sees assets and liabilities. The CSR’s are just your human interface. If you can, Bank locally, shop locally. America can have unique towns again, instead of this homogeneous robot of chains and corporations.
My son is a victim of idenity theft. None of us are customers of WF. I have spent alot of money trying to get this mess cleared up. The WFB is in Ca and we live in MN.They gave me 10 days to get requested papers noterized and sent back to them. It took 4 days to get here. After requesting all paper work from 2 fraudulently opened accounts all we got was the applacation paper. WE ARE NOT HAPPY. WE will NEVER do business with WFB. Deb
sara How about all of you learn how to keep a fucking register and quit using excuses like having a baby and it wells fargos fault. two suggestions for everyone. Make more money and i’m assuming for most of you thats not an option and the one that applies here is don’t have a bank account if you have no money and don’t know how to keep track it. bill March 26, 2007 8:15 AM i have never had any problem with wells fargo they are great to do business with i’ve been there for years and plan on staying there!!!
Thank you to the both of you!!! These people are so stupid, they seem to think that everything is the banks problem and in all reality it’s the lack of their intelligence. I am a phone banker for wells fargo “a operator” (how downgrading to put it that way) and I have yet to see anything that has been banking error!! If people keep better track of their money and their accounts, these types of problems would not exist. (and for heaven sakes, here’s a concept) take responsibility for your own actions.
Wells Fargo is a great bank and nothing is done to hurt customers, they bring it on themselves.
get over it all of you jerks out there! i work for wells fargo and all of you people crying about overdraft fees are pathetic. it is not the banks job to track your purchases… its yours! GROW UP!!!
FWIW Wells Fargo is insolvent and on the verge of bankruptcy as they have a huge and undisclosed derivative risk… Have a Merry Christmas…
I am DONE with Wells Fargo. After years of their stupidity, I’m going to another bank.
Here is one example of my experiences with them: I have an auto deposit on my paycheck every month except for my June check which is a final check for the summer months. These auto deposits have been occurring for over 7 years, same two times every month and with the same employer issuing the check. Suddenly, one June, without any type of verbal warning, they decide to hold this check of $8,000. So, what do, I do? I decide to pay some bills - silly me, thinking I had money in the bank. Well, I did this for a week and after 10 DAYS, I get a notice in the mail saying that my deposited $8,000 check will be placed on hold! I live 20 miles from the bank and it took 10 days to get that letter to me.
I can understand if I walk in there with an $8,000 check from someone that had never direct deposited before. Come on, this was 7 years with THE SAME COMPANY!
Well, this was convenient for them as it resulted in MANY overdraft fees that they refused to refund. Someone was right - I’m just a number to this big banking system. I have to wonder if they just look for the right time to do things like this.…..things that cause overdrafts which are IMMEDIATELY posted to an account, no waiting period on those!
I think the least they can do is inform their customers immediately when a deposit is going to be placed on hold. Sure, they have the right to do that but with that right comes the responsiblity to inform their customer - immediately, not 10 days later.
Ok all of you really nice people telling everyone whose had a problem with Wells Fargo Bank to learn how to keep a fucking register - first off, do you people have some close relationship with Wells Fargo to make you defend them by insulting others? Second, it is true that if a person is very careful with watching their spending and using their accounts they can prevent fees. However, Wells Fargo simply likes to make it that much harder to do. They do like to be sneaky about their methods, but because their methods are approved bank regulation, even if it seems wrong to do to the customer it can’t be called “banking error”. For example, WFB will post debit card purchases the day they were made so that you can see the transaction online, and then they will reverse it so it cant be seen on your account, hold it for several days or longer, and then repost it (officially this time, so the money is taken out) and it always seems this happens when them doing that incurs the customer overdraft fees. Now them doing that is not a “banking error” because they are allowed to do that. However, it still does not seem right to do.
<——— Wells Fargo Employee. Lol
Oh yeah, if your worried about security, you should get identity theft protection. Saved my ass almost 900 dollars so far.
I agree - Wells Fargo is not only stupid, but unethical and predatory. http://www.wellsfargoinjustice.com info@wellsfargoinjustice.com
I have stayed with Wells Fargo for almost 2 years now but I was unhappy recently because I can’t do much on their Online Banking Site.
It started when I went to deposit checks on an ATM machine like always because I never make it to the bank because of work. So at night time, I always make it a habit to deposit money. But I noticed that there is always a lost $100 on the account and the receipt says a different amount from the ATM Machine. So I checked on a branch one time for me to understand why it happened. They explained to me that they make the $100 ready for me to be used. But still, the amount it printed in my receipt was no where to be found in their database. They showed it to me in their old computer. Most of the amounts in their computer in my history didn’t appear in my online site. I told them why this amount never appeared in my history. Even in my online banking account, I never saw that amount. It habitually changes and you can never keep track of how much money you got when you deposit in an ATM Machine. Even if I use the calculator to sum up the deposits and withdrawals, it never came up with the right amount. That is why I told the employee how am I suppose to know if the bank is getting money from my account or not since the figures always changes. (I use my ATM account for everything, sales, POS, shopping, food, etc.) What they told me is that the bank never gets money out of my account. I could believe him on what he is saying but he can’t explain to me why the figures in my online account never matches if I use the calculator.
The main thing about this is what if I want to see how much money I have when I deposited this money 3 days ago? This is my main problem on their website. I saw that they updated the whole website but still its just some GUI changes and design but no important updates that will make online banking easier. I told him I wanted to see how much money I have for each transaction I made. So I can keep track to prove his word that I am not losing money. He told me, “You can make a ledger for yourself of each transaction you made and you can compare it against the website.” I said, “Then why do I have to do banking with you guys if I have to do it myself manually.” This made me think how much online banking with Wells Fargo sucks.
And then a friend told me about Bank of America. He showed me their online banking and I was delighted on a particular feature I need. They log each transaction and besides each shows how much money you have after the transaction was made. In Wells Fargo, you only can get how much money you have before the transaction happened only the MOST RECENT one. In BofA, they will show you everything for each transaction you made. This will save my time rather than me doing a ledger and log each transaction manually which is ridiculous. So in short, I opened an account and I am on the verge of moving and closing my Wells Fargo account once I got my tax refund in my old WF bank account.
This is my story. I hope Wells Fargo can do something about this.
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Adam Kalsey
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Breana
December 30, 2006 8:05 AM
I thought I was the only person with helpless overdraft problems, hidden charges & fees, and a shitload of hate for Wells Fargo. Love your article.