Those pesky customers

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Ning co-counder Marc Andreessen in a speech for analysts about Sun products says that one of their customers had the audacity to come to their office. For shame. This is the sort of thing you need to nip in the bud, or else you might have customers start becoming fans of your company. And you wouldn’t want that.

Says Andreessen…

Ideally we’ll never meet any of our customers. We actually had to take the sign down from our front door because one of our customers actually stopped in, uninvited, and said, “Hi, I love your service.” And we’re like, “why are you here?” And so down came the sign.

Drop-bys like that should only happen in sitcoms as far as I’m concerned… The consumer internet businesses in a sense are ideal businesses from the standpoint of never meeting your customers.

See the video (it’s about two minutes in).

Sorry that us pesky customers bother you so much, Marc. We’ll try and stop that.

Yoz
February 6, 2006 12:33 PM

*cough* http://visiting.ning.com/index.php?controller=photo&action=view&context=&content=680882 We're also thinking of dressing Marc up in a French maid's outfit for the occasion.

Rachel
February 9, 2006 7:41 PM

Geeeeeezus...we were looking into their stuff for a venture a friend and I were working on. Not anymore!! Now it doesn't even matter about the service - I just don't even want to explore it on principle. Thanks!

Scott Johnson
February 16, 2006 11:08 AM

I feel that way about anything that Andreeson is involved with.

This discussion has been closed.

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