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Comments for Logitech support sucks

Excerpt: Logitech’s customer support processes are so broken that I’m going to avoid even buying their products in the future. Read the whole article…

Britney
April 2, 2006 5:35 PM

I agree I am so glad I never buy Logitech products.

Joe
April 3, 2006 9:00 AM

Wonderful products, but support not that great. It's a shame though I have never had a Logitech product break. Oh well... :-/

Wayne
April 7, 2006 7:11 PM

I could not agree more. I bought the dinovido wireless keyboard with numeric key pad as a separate piece. It doesn't show up on the screen when I press the numbers... and I can find no documentation or live support to help me with this. I have been searching for help for days...... Big fat ZERO on customer service.

Adrian
April 9, 2006 1:08 AM

Logitech problems start with the packaging. Nowhere does it say Di Novo keyboard software will permanently crash your system if you use any part of Windows Server 2003 (part of which I downloaded to run VMWare Server to test Linux on my XP box). Personally I would have written this all over the box but then I've been reinstalling my machine for the last month!!! Tech support did send me a USB extension for free because I was having wireless interferance problems though, bless their cursed socks.

Mark Hutchings
April 22, 2006 2:42 AM

I bought the Logitech Quickcam "Communicate STX" and it has been nothing but trouble. It keeps locking up MSN Messenger and also "Dorgem" a web camera program for uploading images to a file or website. I've had to re-start my computer no end of times. Logitech support...Forget it..!! It goes back to Tescos under warranty tomorrow. Shame 'cos this was my first webcam.

Dan Maxon
April 27, 2006 6:42 AM

I'm calling them "customer hassle", not customer service. I'm trying to get a product rebate, but because they have a data input error in their computer, UPC and rebate form don't match. Despite my assurances that I sent in all the right stuff, they keep asking me for different pieces of information. Could they possibly check to see what I did mail in? Apparently not.

tandddingo
April 28, 2006 2:05 PM

I agree. I have a cliicksmart 510 camera. It worked out well for a while then something when wrong with the program so I decide to wipe it and reprogram with the disc that came with the camera. I keep getting an error message that says " Internal Error 2711 WME copy. I've found many sites that say Logitech help but there is NO help. Idon't know if going to AOL help will do any good but I may have to give it a shot.

Richard
May 14, 2006 3:11 AM

I've a cordless keyboard and mouse (EX110) and the setpoint software recently upgraded it's self to version 2.6. Now the media keys don't work on any application. I've tried un-installing and reinstalling, looking at all the settings, but no good. I can't find any help on Logitech's website or any way to ask for support!!! In desperation I've found an older version of their setpoint software (version 2.46) which I've installed....and voila the keys all work fine again. Why are Logitech damaging my PC by sending poor untested software out without any support. I'll not be buying any more Logitech products in the future. I have better ways to spend my weekends that fix their cock-ups.

Dave
May 27, 2006 6:55 AM

i have a logitech quick cam orbit and it would not work i check my device manager and there is a ! yellow questiom mark on the driver i deleted iit 20 times and reinstall still the same i am using a MAC with Virtual PC i need help to thanks

Ann
June 30, 2006 7:16 PM

I have a logitech 510 and it works well. For some reason I turned my computer on and got an error message about reinstalling my disc. Not being able to find the disc, I contacted logitech for them to send me a new disc and I have been trying more than three weeks and nothing. No response by any form of communication. If anyone have a 510n disc you are not using could you send to me. I would appreciate it.

Robert
June 30, 2006 7:48 PM

I have a Logitech Mini Optical Mouse. The pointer will stop moving so I have to take the receiver out of the USB port and put it back in. This I have to repeat constantly. I tried their email support. They make you create some stupid account with them to use it! I said screw it. Worst piece of computer hardware I have ever owned and crappy customer service. It's like they want to make so hard to contact them that you just give up. I guess they don't want to hire to many tech support technicians at their Indian support center at .10 cents an hour.

Mike Jardine-Crompton
August 14, 2006 2:20 PM

Where's Logitech support, has anyone found it yet? I have top of the range Logitech products and when I have trouble I have to send a mail. Answers no. I have a web phone and I get no help from Logitec or Skype. I think both organisations have lost direction.Why buy their products if they don't want to know you after you've paid. What ever happened to the polite agents at the other end of the phone who would do all they could to help? Alas big business is not interested in customers, perhaps they are trying to drive them away.

Mike Jardine-Crompton
August 17, 2006 4:19 PM

Deep joy. Today I spoke to a human and guess what? I spoke to a human yesterday. They both said I'll send you an e:mail that will sort your problem out. One mail was a survey and the other would not open. Why is'nt there some kind of consumer law that makes them get them get it right or close them down. I have now destroyed another Logitech product. Do any of you out there know of large consumer groups that can kick the arse out of Logitech.

Adam Kalsey
August 18, 2006 4:29 PM

I had a similar problem with a Jabra headset and the difference is night and day. Jabra is quick, responsive, and caring. See http://kalsey.com/2006/08/jabra\_support\_fantastic_service/

mathieu
August 28, 2006 12:51 PM

I disagree with this I just had a mouse problem on the mx5000, after 5 min, the tech support agreed to send me a brand new product Logitech rocks

jachkt
September 13, 2006 4:27 PM

well i kinda agree supose coz i have a problem now. I know this isnt a help forum but does any1 know why my sceen just show blue. ive had it wrking b4 but when some1 invites me to a video call on msn my screen is blue and they carnt see me! any help would be much appreciated. thanks jachkt

martin
September 22, 2006 4:01 AM

LOGITECH SUPPORT DOES SUCK! i have 3 logitech mice, speakers, 2 keyboards, and bluetooth phones. the wireless headphones worked great, until the strap holding them together broke. I called then and they said its a known manufacturing fault. but they cannot do anything. i need to go back to where i baught them and get them to replace them. WTF cant logitech send me a new set?? i wont be buying anything from them again!

evildondiments
October 1, 2006 5:44 PM

sandy anderson
October 7, 2006 12:59 PM

I got a present of a Logitech desktop mike .I have been unable to get it to record on the test programme and while you can hear yourself 'testing, testing' there is no signal on the 'meter and while my webcam(not logitech) always has worked I cannot have a conversation. Have worked through the very poor guide that came with the mike and our neighbour who is up on IT couldn't get it to work either. Anybody solved same problem .Appreciate any help,solutions.

Webbie
October 29, 2006 8:32 AM

Logitech Suxx big time, I have been buying loads of logitech shit in the paste. Untill now all this crap stuff have been either not working proper or when something is wrong can't get this nasty company to answer correctly or even get them to replace the broken shit Can't even email this crap company about their CRAP So now i am absolute sure i won't buy this crap ever again. I rather buy crap Trust or even (blech) microsoft then i will try logishit again. And yes i am pissed at them VERY Pissed

j.fillingham
October 30, 2006 6:36 AM

logitec....shit customer services...where is it! anyone out there knows how to correct the problem with my keyboard...symbols are incorrect ie:@ shows as "...pound shows as # etc. cheers.

Clint Newton
December 1, 2006 7:22 AM

If offshoring or outsourcing is the future of tech support, we are all screwed. I recently got stuck in the Logitech offshore vortex. My problem has to date been bounced to 7 morons who all say I should reload the software. Do the think I'm a idiot? If they would read the question, they would know that that isn't the problem and that I have tried that several times before contacting customer support. Bottom Line Lo0gitech Customer support is a falacy.

marvin
December 1, 2006 9:43 AM

boy howdy, logitech is just another example of a american crinimal corporation (aren't they all?) selling bull. the only answer is to boycott all logitech products, bad rap them every chance you get; convince anyone who will listen to not buy logitech. there are enough crooks in the world! just say no to logitech

Permagrin
December 13, 2006 12:50 PM

Most of you sound like retards, at least american criminal organizations can get their webcams to work.

Th3_uN1Qu3
December 16, 2006 2:49 PM

Logitech sucks. I have a Wingman Force joystick i bought many years ago (i think it's been more than 6 already) and it still kicks ass, although i don't have time to play with it a lot now. But that was >6 years ago. I built a new PC, and remembering my joystick, I bought a Cordless Internet Pro desktop for it this summer, and at first i had to get it replaced because of the mouse not working. I got a new one and it worked fine for about 2 months. I accidentally dropped the mouse once, and since then it stopped working. These days i opened the rodent up, and noticed that if i press in a certain spot near the right button, it would work. It was a broken solder point, but it was invisible, it wasn't detached from the board, just not making an electrical connection. I soldered it back and was able to use the mouse for another few days. Then it stopped working again. The damn connections broke once more. (...) Finally, i ended up throwing it out the window. Damn Logitech and the crappy solder they're using. Now i'm using a Trust 5-button optical wired mouse along with the wireless keyboard, and it really kicks the Logitech's ass. Now i'd buy A4Tech or Trust over Logitech anytime. Logitech sucks. They once were one of the best keyboard/mice/gamepad/joystick makers, but now they ain't worth shit. Sorry Logitech, i'll never buy your products again. And f**k you.

AH
December 28, 2006 3:11 PM

You guys really do sound pretty retarded. I have bought numerous Logitech products from cordless desktops to headsets, and have had no problems. All the two times I needed support they were KIND and RESPONSIVE. And they offer multiple means of support. The have a forum where ACTUAL SUPPORT TECHS will post an answer and stick it out with you until it is resolved. The have phone numbers for every region of the world. But I am sure half of you were unaware of those obvious things. And on top of that, they have huge 5-year warranties on most of their products. With my credit card, those warranties double to a whopping 10 years! So don't come in here talking trash about them when YOU were the one too dumb to find a support forum that is clearly labeled. YOU GET BAD SERVICE WHEN YOU ARE UNABLE TO ASK A GOOD QUESTION. Most of you sound like you are too dumb to even be allowed to use a computer as you can not even solve the most basic of problems.

lou Rossi
January 15, 2007 3:22 PM

I need the phone number for logitech support. I would appreciate any help I CAN GET. My V20 speakers have no sound. There is no part # on the spkeakers, Only the model #. Therefore any attempt to send them an email is rejected. Thanks for your help.

Angry Canuck
January 19, 2007 1:44 PM

I too have a lot of logitch products, but I will never buy a logitech product again after my experience with the Logitech Headset 250. Part of the usb cable melted when I first plugged it in. I called them and they sent me a new one. Great. The new one they sent did the same thing, so I called them again. They told me they would send me a new but I had to send them my old one that had melted. However I have to foot the bill for shipping and customs to the USA, because logitech doesn't have the "logistics" (as customer service called it) to do a product pick up in Canada! So now I have to pay almost half the cost of the product to get a replacement for their malfunctioning product! That is straight up discrimination against Canadians. Logitech please do all Canadians a favour, if you can't offer the same quality customer service to Canadians, don't sell your makeshift products here.

JUST A. CUSTOMER
January 26, 2007 12:37 PM

I had a bad expierence too with non logic tech,they wouldn't give me a new password for not buying from them since a year ago when I spent a couple G's on their products & they are mad also because of my privacy settings. After twice requesting for one I finally got (none set), I LET THEM HAVE A COOKIE.

WALLY JACKSON
February 14, 2007 11:50 AM

I too ave very bad experiences with logitech support. I hAve my 2nd keyboard from them as the first one went out also. I have contacted them 5 times, and NO responses. There support is AWFUL!

Bobby Mac
February 22, 2007 10:52 AM

has anyone been able to resolve the internal error message ... 2711wme.copy ... i'm having the same problem downloading my logitech cam to XP from 98 when it worked fine .. thanks for any help ... Bobby

Corey M
April 25, 2007 5:49 PM

I have had major issues with Logitech. I spent 80$ on a G-15 gaming keyboard in 2006 and a month later ALL of the letters on the keys wore totally off. So I call the support line, wait on hold for over AN HOUR and I am told to do anything about the keyboard I have to inconvenience myself and mail it back to receive a new one. I tell the operator to forget it, I will just repaint the keys myself and NEVER buy a logitech product again, he puts me on hold and comes back saying he spoke to a higher up who said its ok to send me a new keyboard. This was over 6 MONTHS ago and no keyboard has ever arrived. I would try to call back but sitting on hold for an hour does NOT appeal to me whatsoever. I have just basically given up on all logitech products and will by my mice and keyboards from other company's now. I highly suggest you all do the same. Regarsds

Corey M
April 26, 2007 11:01 AM

*UPDATE* So I fired off a email to every logitech email address I could find about my issue with never sending a replacement to my G-15 keyboard that the letters wore off. A day after I sent the email to about 30 logitech addresses I got a call from a gentleman who seemed concerned and wanted to hear my story and rectify my problem. After speaking to this guy a new keyboard is on the way with apologies from them. I only wish it has been so easy to fix this the first time, however they did seem genuinely concerned with keeping me as a customer and making this right. I felt I had to post this update as it tempers some of my above comments. I will purchase Logitech products again, they still should fix some issues with support and service however. Namely make it easier to get a hold of a person or email a human being. regards

Keith Watkins
June 24, 2007 1:27 PM

Geeez i thought i was the only one with these problems....i bought a $160 universal remote for my 360 and one day i went to use it and it had lines all over so i couldnt read it...i call support get put on hold for a hour and i had to be to work so i had to hang up the next time i call he asked what my problem was and he acted like i was crazy so i have no idea how to go about this but its only 1 month old..do any of u know how i can fix this problem???

Darrell
July 4, 2007 8:03 PM

I agree. I can't get my webcam to connect with msn 8.1. All I am told is to go get support from MSN. MSN sucks even more. The cam works fine., It use to work fine with an older version on MSN and XP. Now I am using 8.1 and vista. Can't beleive the support from these companies. They get your money and thats it! Any advise on what I can do to solve my problem?

Meg
October 8, 2007 7:01 PM

We bought a Logitech mx5000 cordless keyboard and mouse combo. It has been nothing but trouble. Logitech is completely unresponsive, so --- essentially they stole $100 from me. I WILL NEVER BUY LOGITECH AGAIN.

Chris
November 14, 2007 9:30 PM

Probably the reason their support sucks so bad is they dont read or listen. I have an older cordless optical mouse thats worn out, and I just want a compatible replacement. The keyboard works fine and I like it. They kept telling me how to install and update drivers. Uh... HELLO! Its worn out, tell me which of the new mice are compatible. I know there are some, they sell the same receiver NIB with keyboard/mice combos. So they told me how to update my drivers again. I give up.

Linda S Pyburn
November 19, 2007 7:11 AM

I have to agree. All I need is a driver that makes the numbers on the right work, but just try to find help on that! LOGITECH ARE YOU LISTENING TO ANY OF US? LINDA P November, 2007

Pportmd
November 20, 2007 3:00 PM

I searched google for logitech support and this blog came up first!! Go figure!! Does anyone know how to delete pics stored by the webcam after they have been copied My Pictures folder? New pics keep adding up to the old ones that keep showing up each time I open the Wizard to the Webcam. There is no delete button and no properties to identify where I can delete them from within the Wizard. HELP!

Gary
December 1, 2007 6:51 AM

My NEW MX REVOLUTION lazer mouse isn't working properly. I can't seem to get it to drag items and it also doesn't seem to want to work in some drop down menus. I tried to register with Logitech, but the mouse won't work, so I can't get to the right items to select. WHen I try to email them, the system says its wrong and deletes my email. Can't email, can't call, can't work. What a bum product and bum product support.

Victor
February 6, 2008 10:33 AM

How the hell did you get logitech email addresses. I getting jerked off by tech support with regards to a ps2 receiver that my son lost. This guy in tech support says at first I can get a receiver if I am under warranty. I come to find out I am under warranty now he is changing up his story and claiming I have to wait till his supervisor approves a out of warranty deal and he would then decide on a price. I called customer service and gave the incident # and they are telling me that isn't true. Supposedly tech support put totally different notes in their system and I am not getting anything done for me.

AH
July 13, 2008 11:19 PM

I too will never buy a logitech POS ever again. So my first logitech product….a simple Extreme Gaming Headset. A few months later the mic dies for no reason. I get RMA’d the wrong headset….fine….I don’t care that much. The mic dies after 2 weeks for no reason. I get RMA’d my original headset brand again….mic dies…again. Seriously how shoddy of a product can you make? I went to the 99 cent store and got a cheap computer mic that still works today months later. My next product…an LX710 Cordless Desktop. The scroll wheel on the mouse sticks (completly frozen) for no reason. I try blowing compressed air in it thinking a crumb or something somehow flew in it (even though I never ate over the mouse)….nothing fixed it. I call (and get put on their mandatory 10 minute long-distance hold) and am told i need to send in the mouse. Funny, I only had to send in a receipt for the headsets. So I package it up really well, make sure my RMA number is written inside and out (typed, not handwritten), and send it. Sure enough 2 weeks later, they never received it and I was still without my mouse. I call them up and they say “oh you didn’t need to send the mouse in, we only need the product when you don’t have a receipt for most products”. So I send the receipt, and wait. I make sure I SPELL my email address so they can give me the tracking number. Of course, no email. I email them again, correct the email, and ask for the tracking number. I get it and it took a full week to get here. If you’re keeping track, that’s 3 weeks later. Of course they send me the KEYBOARD, not the mouse. Useless idiots. So I call again (and get placed on hold for 20 minutes). They claim they corrected the mistake and are sending me a new mouse. No apologies, no overnight delivery offered. I correct and SPELL my email again after it was read to me wrong (it’s not a long email address or a hard one to spell). So over a week later- today- no tracking number, no mouse. I’m calling corporate tomorrow. DON’T BUY FROM THESE INCOMPETENT IDIOTS WHO MAKE SHODDY PRODUCTS THAT ARE GUARANTEED TO FAIL!!!

Dave Matthews
July 20, 2008 3:09 AM

Thanks very much for the info, I was about to purchase a the Logitech Z5500 / Z-5500 Speakers, but have second thoughts not to bother as support is the most important thing! I'll go for cheapies and at least they are throwawayable.

carlos
September 21, 2008 4:37 AM

046D-0840 I need driver for ein xp64 thanks

Jack R. Ryan
September 26, 2008 2:50 PM

Logitech is now run by a fucking group of morons. They'll start to get the message when their sales start dropping. I'm going to start a campaign to direct people to different and more reliable products. Cool lookin' equipment doesn't mean jack, if it doesn't work!

Simon Firth
October 9, 2008 4:02 PM

I agree that Logitechs systems are ratshit! The only way to get them from Australia is through email but their email system won't send because of an edit that says I have to enter a "product" in the appropriate box. The only product on the drop down list is 'Logitech' with another drop down box attached with no items listed. There for the email won't go and my frustrations continue because nowhere on their site is an email address. The problem? ... A wireless keyboard installed yesterday stopped working within 3 hours. After a couple of hours rest it started working again. Then it stopped again ... then it started again........ Pissed off? My word I'm pissed off. If anyone can help please email me on ilpl@bigpond.net.au.

BAM
October 21, 2008 7:37 PM

My MX Revolution USB receiver succombed to a early fate. I called tech support once, and was told they would call back. Call number 2, i need the PID & SN & P/N, ugh. So i'll try again. From the second call i was told that, yes if we have a receiver for you part, we can send you one, (this takes 4-6 weeks, to put a USB-key in a box, geee really pushing their skills i see) And i was told that if they didn't have a receiver, that there would be nothing they could do. WTF? Looks like e-bay might have it here from the states in less than 2 weeks. (i'm in Australia)

BAM
October 23, 2008 4:45 PM

so, 3rd call. gave them the P/N, M/n and PID. Asked if they could check it with me on hold... 'Oh no, that will take us at least 30mins to get back to you' WTF?? 30mins for what should be an SQL query through a custom front-end URGH! They call back, 'Sorry we don't have any of those receivers, you could try a 37mhz generic receiver.' WTF?? Over $100 for a mouse, and they can't even supply me with a f*(*(* spare part. GG Lackof Customer Support. Ask about US receivers, oh they're different... Surely they would expect these to be lost stolen ie need to be replaced. WTF i am so pissed at logitech now, they can't introduce products that have the same part world wide (regulations i'm sure come into it but that's a BS excuse) I was thinking about the harmony remote, but hmmm Australia gets only 1 model that they sell in the states. Sorry for my ranting, just needed to get it off my chest... Now to trawl the net and find receiver that will work. (and see what i can do in terms of reporting useless customer support) if anyone see's this and can offer a solution, brentonorama@gmail.com

Robert
February 10, 2009 6:43 PM

Over a month ago I contacted, or tried to contact logitech about a broken Mini Receiver. I spent over an hour on the phone and online trying to get this replaced. After being hung up on and having the web page error several times, I was told that Logitech would send me a replacement free since I am in Canada! I haven't seen anything. I have no account number and when I try to log on it says no account. When I try to make a new account it says my email is used already! This part is the Mini Receiver Key that breaks off what is a badly designed remote shoe. The web site is a mess and the phone support is worse. If you have ever heard of Catch 22 then this is Catch 22 to the max! These people are dolts and do not support their products. Years ago I had a couple of Logitech mice and they worked but it appears that something has happened with this company. Something bad. DON'T BUY LOGITECH!

The Blogger Guy
February 22, 2009 10:39 PM

All i can say to the Canadian here complaining about shipping costs is ITS NOT JUST LOGITECH that does stuff like that. Most companies based out of the states will not pay for shipping. Thats the way it is. Does it suck? YES! will complaining on someone's blog change anything? NO! You wanna make a difference in how Logitech deals with their canadian customers? Message them on their Websites. Write Letters to their head office, Addressed to David Henry (Senior VP of Customer Experience, Chief Marketing Officer). When in Doubt. Go as High as Required. If you are not willing to work with the company to compromise to the satisfaction of both sides, then im sorry, but you do not deserve to be helped. Also, Do not be so quick to point fingers at Logitech. Microsoft has an established history of intentionally BREAKING open protocols to force customers into purchasing specifically Microsoft products. Is this not worse than bad customer service? Do not automatically assume that the problem lies with Logitech until you have attempted every possible solution. Also, if the company requests their product back before they send a replacement, keep in mind that alot of the time, they MAY reimburse you the shipping cost, Which is not stated in any warranty policy, but is done from time to time. Anyways, I have several Logitech products, and i will continue to buy Logitech products because i have never had a problem.

Felix
May 22, 2009 7:45 AM

I've never had trouble with their hardware but their software sucks. Two examples: Number 1 Just purchased Quickcam Communicate which is a reasonable webcam for the price but the accompanying software is so so very basic, they've trimmed off the motion detector as well as many other great bits that used to come with their older webcams. However, it is available (even though they say on their website that it's no longer available) but you have to hunt around for it eventually it's to be found ( on one of their websites? Dickheads!). Number 2: Now this is unforgiveable. Their Deluxe 660 Cordless Desktop a Cheap crappy plastic shithouse Keyboard and Mouse which would work well if only the software that doesn't come with it was up to even mediocre standards. Same as the Webcam's software, you have to hunt around for it only to discover that the tab which should contain configurations for the keyboard hotkeys etc comes and goes. In my case it never appeared but after searching Google I've found that many other people have the same problem where the tab comes and goes, Apparently the Logitech techs aren't sure whether the drivers for their shitty software is part of their application or comes with MS Windows XP. What a joke!!! I'll never buy another Logitech product, no matter how great their plastic hardware is supposed to be. Once upon a time in a far off land there was a fairy tale where Logitech used to provide CD-Rs containing good software support but apparently we customers are no longer worth the trouble so all I can say is. FUCK LOGITECH!!!!

Logitech Customer Support
May 26, 2009 12:26 PM

All of you are a bunch of idiots that either misuse your device then cant understand why it wont work or the other half of you are so incompetent that you dont know a damn thing about your computer or cant follow a couple simple directions like "do not plug in your device until prompted to". Also, I wonder, if your to stupid to understand that a majority of the unresolved issues are not based on product failure.

Stephen
June 17, 2009 7:55 AM

this is rediculous, I have been on hold for at least a half an hour, by the way the music sucks. I'm guessing by this site that I'm not alone and Logitech doesn't seem to care. Too bad my universal remote is a great product.

john
June 22, 2009 1:50 AM

i cant even e mail the support the web page tells me a value is needed and there is no place to place a value. frequent calls return the same answer " im not sure why the claim has not gone through let me look at it and we will email you" and nothing. never again will i buy logitech

Pissed off custumer
August 25, 2009 3:14 AM

Logitech Customer Support was in a confrance call with myself & Microsoft TEch support trying to find a driver for 1 of their usb headsets Logitech claimed PC manufacturer is the 1 we should be talking to Micro soft tech told them PC Maker has nothing to do with this issue & basically that Logitech needs to pull its head out of its ass & supply driver updates Without having to deal with some paid for driver finding program such as driver robot etc spend over 12 1/2 hrs with Microsoft trying to get the issue fixed & Logitech support was Confereance call was a waste of my time & money Peice of crap stil wont work on my pc but wil 1/2 azzed on a differant o/s was working on ythis pc beforeI wlil never again buy 1 single Logitech product even if the price was onlly0.02 I would be getting ripped off

MC
September 19, 2009 6:11 AM

I find Logitech incredibly frustating and agonising to deal with! I emailed them a query about my wireless keyboard and they closed the matter without resolving it. I kept emailing them politely and asking them if they'd respond. It wasn't a hard question; I simply asked about buying a replacement and how I'd go about it. I think that they problem with their customer service is that it's been outsourced and there is no service. I always get the same email respond "We will respond in 24 hours" and it's incredibly frustrating not to hear from them... I personally think that they have blacklisted me! Unfortunately for them, it's turned me off buying anymore of their products and I have to say I'm very discouraged from buying anymore... I think the problem is that they outsource their support to other countries (

Dave Persoff
October 9, 2009 8:53 AM

There is no tech support for cordless track man wheel. No email is available- 646 number never works. Product will not work with mac os x Dave North Carolina

jeff
October 17, 2009 4:22 AM

This has nothing to do with whether or not people are idiots or can't figure out instructions. I've never had to wait 40 - 50 minutes on hold just to speak to someone. Then once you do, the warranty people who were supposed to respond in 1-2 days, don't contact or email you. That is unacceptible. I think the products are innovative but if this is the sloppy way handle customers after the sale, I'm out. Back to Best Buy for a refund.

Robert
October 18, 2009 1:16 PM

Experience: I just got off the line with tech support with Logitech, which was after hours of waiting for a response. I was "disconnected" twice after calling the audio department, so I called the gaming department to tell the audio guys to respond. Finally I got to talk to someone. This douchebag basically told me that they can't repair or replace sound systems. The warranty was supposedly expired by 2 years to their records, when i had a year left in my records. The product was the wopping Z-5500 digital sound system that's over $400 can. Problem: Popping sound, hissing and crackling non stop, not loud, but just enough to annoy me. Solution: They FOUND a technical problem and was able to outfit their new set of of Z-5500's with their technical solution. Conclusion: They admitted the Z-5500 had a problem, sold x number of them, then tell us they can't repair the one i bought, or replace it. ZERO customer satisfaction. Warranty --> Useless.

Albert Conti
October 23, 2009 7:26 AM

Logitech support sucks. The different Logitech products I have doesn't work well. Prices are very high related to the poor quality you get. !!!

israel smilansky
November 5, 2009 12:02 PM

I have logitech webcam M/N:V-UBK45 on my eMac10.3.9 which worked very good and all of a sudden stoped working do you have an explanation to this?

Done With Logitech
November 9, 2009 3:16 PM

Once reputable, now Logitech is just a bunch or morons asking too much money for crap products. I could get better support answers from my dog. I now have had more failures with Logitech devices than any other I've owned. My G5 Laser mouse was the final device that started failing that was eventually replaced by a Saitek product. The Saitek products have all stayed working with no issues with no need for support.

Michael
November 23, 2009 10:54 AM

Logitech's support doesn't just suck, it is BY FAR the worst support i have EVER encountered. on one occasion i held for 45 minutes on their premium rate phone line, and never got through. and dont even think about emailing tham, i have waited over 2 weeks for a reply. i have already had a product replaced (my z5500 speakers, as they have no spare parts available for any of their products) and the replacement set broke within 2 weeks, i have now attempted to contact them by phone and email for over 2 months on the matter and received no reply.

Clive
December 17, 2009 3:00 AM

I just found this thread and just HAD to add to the rant. I'm on a mac using Snow Leopard. I have a Logitech mouse. Download their latest s/w and it crashes the mac (only piece of s/w I've EVER found that can do that - it must be REALLY CR*P to be able to achieve that) so I fill out the on-line form and tick the box that says 'Did you d/l the latest s/w' I get a reply from them saying try downloading the latest s/w.... MORONS. So I write back (through their on-line system and double check I can see my reply on the their support system page) telling them that was no help at all.....3 weeks later I get an email saying that as they haven't heard from me in three weeks they've set the case to solved..MORONS. Worse support 'Ive ever come across in the industry. I wont be buying any more of their products again.

Robert Bentele
December 29, 2009 11:53 AM

I bought a logitech wireless mouse a week ago and is already not working!! This is honestly madness! All their stuff is shit

Anthony Lockhart
January 3, 2010 3:48 PM

I cannot get support for a recently purchased Logitech Harmony 900 remote. First and last Logitech product I plan to purchase. The call center is overseas and no one is capable of resolving programming issues. Tier 2 may be able, however they only can be reached internally via email within Logitech to call the customer, not by transferring the customer on the phone, enabling them to get immediate assistance. You must wait 24 to 72 hrs for a call back. No one will call. You cannot complain to HQ in CA either. I tried reaching someone/anyone, preferably the office of CEO Guerrino De Luca. Every number/dept. you may select reaches a voice mailbox. Even the operator rolls to a voice mail. I'm sending the remote back to them after three weeks of regular calls pleading to have someone reach me, to no avail.

Disappointed with Logitech
January 5, 2010 6:03 AM

Not impressed with Logitech... just bought a QuickCam Delux for my laptop installed with Windows XP. It worked fine the first time I installed it, but now everytime I try to use it, it crashes my computer! I've tried everything on my own to fix the problem, check my compter settings and I looked all over the Logitech support page for information remotely helpful but nothing... I'm shopping for a new webcam now and I don't think it will be Logitech.

TUTU EL COJO
February 3, 2010 9:01 PM

Thanks God I'm not the only one!!!!!!! but I can tell you crew that this is the worst Tech support that I ever saw in my life. This is real I call them and the first question was the computer is ON? WHAT? Are you kidding me? then I ask them if I need to open an specific port in my router to have my Remote control communicating with they sucks software and the answer was You don't need internet to program your Remote. Such an Idiot.... @#$%@&^$#%&@ Solution don't call them again. Is better spent the time trying to figure it out by your self than worst your time trying to get a decent answer from those asshole.

TUTU EL COJO
February 3, 2010 9:17 PM

Also for the tech support guy that reply this post I'm glad that you are taking the time to read this post hopefully you will have more time to answer your damn extension. By the way If not a product failure means that you are such as incompetent to get something working fine or at least give the option to the people to choose the way that they want of the things that you sale can work better or maybe you can start to visit more forum maybe those people are more competent than you and they can teach all of you how to use your products.

Johnny
May 8, 2010 5:12 AM

I bought Logitech MX Revolution and Illuminated keyboard, what i want to comment is their products are truly rubbish and support are suck!

Harold Baer
August 9, 2010 4:49 PM

I recently bought a Performance MX mouse. It should have come with a battery but didn't. I called Logitech but they would not send me a battery (and they are expensive, AA NI-MH) but told me to send them the mouse at my expense and they would replace it within a couple of weeks or just go buy a battery locally again at my expense. It just proves that once they have your money, they have no further interest in any problem even if their lousy quality control caused it. Caveat Emptor.

antonio derita
October 2, 2010 6:51 PM

I bought over 4 years ago a computer head-phone,wich is still workin and i would like to by 3-4 more because is the only one that i like.(Logitech A636)But I can't login,they said on support side that, my Email adress is not correct,my homephone is not matching, and my cellphone neither.I believe that we have only a few,original technical support, the rest is made in china,therefore they (the new logitech support people)don't have answer for rubish material Hecho in china.we must bay no more garbages,and send a letter the the risponsables who did it all,and get back dollar for dollar,no dollar for garbages.

fmartinez
October 7, 2010 11:11 AM

Logitech sucks! Useless customer support, they just usually tell you to have luck trying to solve the problem by yourself. A lot of products are poorly designed. I hate Logitech!

Dirty Durden
March 22, 2011 3:15 PM

IMO, When they moved Customer Support over sea's (India), well the support sucks now! This is what happens when large corporations moves oversea's to save a buck. I remember calling their support years ago & getting very fast RA's & the person would speak English, with no accent.

John
May 5, 2011 7:52 AM

Still funky after all these years! Spent weeks reading knoweldge base, etc... finally gave up and asked for an RMA. They told me to get thrid party software to completely uninstall their software. (Apparently, just uninstalling it doesn't actually uninstall it?) And to install an older version of the software. The newest version must not work? Anyway, no info on how to return the product for a refund. Useless answers to a question that I did not ask and no answers to my question.

Logitech
June 10, 2011 5:36 PM

Yep. Logitech is with out a doubt the worst electronic company in the world today. There is zero support for their products. When you ask about some of the technical specs of their products, they laugh citing patents as if their crap is particularly amazing. It is not. Logitech is one of those companies that will go down in history as a failure, through their inability to properly address customers needs. Stupid, stupid company.

Logitech sucks
June 10, 2011 5:36 PM

Yep. Logitech is with out a doubt the worst electronic company in the world today. There is zero support for their products. When you ask about some of the technical specs of their products, they laugh citing patents as if their crap is particularly amazing. It is not. Logitech is one of those companies that will go down in history as a failure, through their inability to properly address customers needs. Stupid, stupid company.

Lion
August 7, 2011 9:09 PM

Their support is utterly rubbish!!! I sent an email seeking support and it has been 2 wks and no response!! Called their hotline and was put on hold for the longest time!!! RUBBISSH!!!

Mario Brando
December 12, 2011 7:42 PM

Older 720 remote. Moved to a Mac. 720 does not connect. Called Logitech. Amature in Phillipines has ZERO troubleshooting skills. No knowledge base. Got hung up on the first try. 20 minute wait on next. Suggestion? Fire the vp is support or the idiot above him who is not listening to suggestions for much needed improvement. Plan to vote with my wallet on next technology purchase. Good product ruined by sucky support. When will they learn?

Wisico
December 13, 2011 3:01 PM

I agree logitech suck, I had to replace 3 mouse, a gaming headset and a keyboard, the keyboard was a backlit one and the light stoped working and the three mouse and the headset was because of their shitty plaited USB cable, they break so the cable break too so it stops working... when you replace something from logitech: you have to fking wait about 1 week for the email, 2 for the envoice and 2 for it to come back -_- FUCK OFF Razer or SAITEK, i'm comming!

F@*king me
January 14, 2012 12:36 AM

The next wanker that shows me anything from Logitec will end up in hospital on life support. Their wireless stuff is the worst crap I have ever used and if I ever saw a rep, I would happily go inside on a murder charge. I'm coming to get you

vik
May 26, 2012 3:47 PM

once logitech products & support was great,now i will never support logitech products (sick) no win 7 support for quickcam 5000pro (stinks) i paid top dollar for that cam ,now its useless. MK260 wireless K/b combo,no drivers for it,u donno if the cap lock,num lock, is on or off - what shit thats it with logitech,i donno why they waste their time taking surveys,products like that should never be supported vik

vik
May 26, 2012 3:47 PM

once logitech products & support was great,now i will never support logitech products (sick) no win 7 support for quickcam 5000pro (stinks) i paid top dollar for that cam ,now its useless. MK260 wireless K/b combo,no drivers for it,u donno if the cap lock,num lock, is on or off - what shit thats it with logitech,i donno why they waste their time taking surveys,products like that should never be supported vik

LOGITECH HATER
June 12, 2012 3:44 AM

i bought speakers system with 2year warrenty after 8 months it have some problems. i go back to the store,and mine warrenty they will not accept it 1 BIG BOM ON LOGITECH I HATE THEM

Bill
April 16, 2013 4:14 PM

I have a 720 remote... back is VERY sticky! Tried to log into my harmony account and my user id or password isn't correct. answered challenge questions and my answers were not correct either!!! Tried calling ALL of their support numbers (hard to find) and they ALL were fast busy! Sent them an email so we'll see what happens. I will NEVER buy LogiYECH again! Used to be good... now is SUCKS!

GARY DIAMOND
May 25, 2013 4:08 PM

I BOUGHT A KEY BOARD FROM THEM, AND A WIRELESS MOUSE. THE KEYBOARD LASTED ONLY 4 MONTHS THE HASSLE THEY WANT ME TO GO THROUGH SUCKS SO DON'T BUY THERE PRODUCT, DON'T BUY THERE JUNK. I WAS FORCED TO GO OUT AND GET ANOTHER ONE ASP SINCE I HAD NOTHING NOW AND IT WAS THE ONLY THING I COULD GET RIGHT NOW IN A LOCAL STORE. I CALLED THEM 6 TIMES AND EACH TIME THEY HUNG UP ON ME WITH I BITCHED ABOUT THERE PRODUCT AND WANTED TO KNOW HOW TO USE IT WITH ONLY ONE STUB ROT IN HELL LOGITECH

dunikc
June 24, 2014 10:30 PM

I BOUGHT AND NEVER RECEIVED THE PRODUCT AND COULD NEVER GET MY MONEY BACK. WHAT MORE SHOULD I SAY? I HAVE BEEN CALLING FOR 2 MONTHS AND THEY TELL ME THEY CANT DO ANYTHING, THEY DONT HAVE THE ORDER IN THE SYSTEM. CANT THEY SEE MY MONEY IN THEIR BANK ACCOUNT!!!

pissed off
January 25, 2015 9:06 AM

logitech is a piece of shit. honestly, I would rather slit my own fucking throat than ever waste my money on their bullshit, non-functional products ever again. Honestly Logishit, just how fucking hard can it be to make a fucking product that works?

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