Comments

I agree I am so glad I never buy Logitech products.

Wonderful products, but support not that great. It’s a shame though I have never had a Logitech product break. Oh well… :-/

I could not agree more. I bought the dinovido wireless keyboard with numeric key pad as a separate piece. It doesn’t show up on the screen when I press the numbers… and I can find no documentation or live support to help me with this. I have been searching for help for days.….. Big fat ZERO on customer service.

Logitech problems start with the packaging. Nowhere does it say Di Novo keyboard software will permanently crash your system if you use any part of Windows Server 2003 (part of which I downloaded to run VMWare Server to test Linux on my XP box). Personally I would have written this all over the box but then I’ve been reinstalling my machine for the last month!!! Tech support did send me a USB extension for free because I was having wireless interferance problems though, bless their cursed socks.

I bought the Logitech Quickcam “Communicate STX” and it has been nothing but trouble. It keeps locking up MSN Messenger and also “Dorgem” a web camera program for uploading images to a file or website. I’ve had to re-start my computer no end of times. Logitech support…Forget it..!! It goes back to Tescos under warranty tomorrow. Shame ‘cos this was my first webcam.

I’m calling them “customer hassle”, not customer service. I’m trying to get a product rebate, but because they have a data input error in their computer, UPC and rebate form don’t match. Despite my assurances that I sent in all the right stuff, they keep asking me for different pieces of information. Could they possibly check to see what I did mail in? Apparently not.

I agree. I have a cliicksmart 510 camera. It worked out well for a while then something when wrong with the program so I decide to wipe it and reprogram with the disc that came with the camera. I keep getting an error message that says ” Internal Error 2711 WME copy. I’ve found many sites that say Logitech help but there is NO help. Idon’t know if going to AOL help will do any good but I may have to give it a shot.

I’ve a cordless keyboard and mouse (EX110) and the setpoint software recently upgraded it’s self to version 2.6. Now the media keys don’t work on any application. I’ve tried un-installing and reinstalling, looking at all the settings, but no good. I can’t find any help on Logitech’s website or any way to ask for support!!! In desperation I’ve found an older version of their setpoint software (version 2.46) which I’ve installed.…and voila the keys all work fine again. Why are Logitech damaging my PC by sending poor untested software out without any support. I’ll not be buying any more Logitech products in the future. I have better ways to spend my weekends that fix their cock-ups.

i have a logitech quick cam orbit and it would not work i check my device manager and there is a ! yellow questiom mark on the driver i deleted iit 20 times and reinstall still the same i am using a MAC with Virtual PC i need help to thanks

I have a logitech 510 and it works well. For some reason I turned my computer on and got an error message about reinstalling my disc. Not being able to find the disc, I contacted logitech for them to send me a new disc and I have been trying more than three weeks and nothing. No response by any form of communication. If anyone have a 510n disc you are not using could you send to me. I would appreciate it.

I have a Logitech Mini Optical Mouse. The pointer will stop moving so I have to take the receiver out of the USB port and put it back in. This I have to repeat constantly. I tried their email support. They make you create some stupid account with them to use it! I said screw it. Worst piece of computer hardware I have ever owned and crappy customer service. It’s like they want to make so hard to contact them that you just give up. I guess they don’t want to hire to many tech support technicians at their Indian support center at .10 cents an hour.

Where’s Logitech support, has anyone found it yet? I have top of the range Logitech products and when I have trouble I have to send a mail. Answers no. I have a web phone and I get no help from Logitec or Skype. I think both organisations have lost direction.Why buy their products if they don’t want to know you after you’ve paid. What ever happened to the polite agents at the other end of the phone who would do all they could to help? Alas big business is not interested in customers, perhaps they are trying to drive them away.

Deep joy. Today I spoke to a human and guess what? I spoke to a human yesterday. They both said I’ll send you an e:mail that will sort your problem out. One mail was a survey and the other would not open. Why is’nt there some kind of consumer law that makes them get them get it right or close them down. I have now destroyed another Logitech product. Do any of you out there know of large consumer groups that can kick the arse out of Logitech.

I had a similar problem with a Jabra headset and the difference is night and day. Jabra is quick, responsive, and caring. See http://kalsey.com/2006/08/jabra_support_fantastic_service/

I disagree with this

I just had a mouse problem on the mx5000, after 5 min, the tech support agreed to send me a brand new product

Logitech rocks

well i kinda agree supose coz i have a problem now. I know this isnt a help forum but does any1 know why my sceen just show blue. ive had it wrking b4 but when some1 invites me to a video call on msn my screen is blue and they carnt see me!

any help would be much appreciated.

thanks jachkt

LOGITECH SUPPORT DOES SUCK! i have 3 logitech mice, speakers, 2 keyboards, and bluetooth phones. the wireless headphones worked great, until the strap holding them together broke. I called then and they said its a known manufacturing fault. but they cannot do anything. i need to go back to where i baught them and get them to replace them. WTF cant logitech send me a new set?? i wont be buying anything from them again!

Logitech sucks, they insulted me and my country and don’t have the balls to apologize!

http://forums.logitech.com/logitech/board/message?board.id=general&message.id=1112&jump=true#M1112

http://digg.com/hardware/Logitechsshoddycustomerservice

I got a present of a Logitech desktop mike .I have been unable to get it to record on the test programme and while you can hear yourself ‘testing, testing’ there is no signal on the ‘meter and while my webcam(not logitech) always has worked I cannot have a conversation. Have worked through the very poor guide that came with the mike and our neighbour who is up on IT couldn’t get it to work either. Anybody solved same problem .Appreciate any help,solutions.

Logitech Suxx big time, I have been buying loads of logitech shit in the paste. Untill now all this crap stuff have been either not working proper or when something is wrong can’t get this nasty company to answer correctly or even get them to replace the broken shit Can’t even email this crap company about their CRAP So now i am absolute sure i won’t buy this crap ever again. I rather buy crap Trust or even (blech) microsoft then i will try logishit again. And yes i am pissed at them VERY Pissed

logitec.…shit customer services…where is it! anyone out there knows how to correct the problem with my keyboard…symbols are incorrect ie:@ shows as “…pound shows as # etc. cheers.

If offshoring or outsourcing is the future of tech support, we are all screwed. I recently got stuck in the Logitech offshore vortex. My problem has to date been bounced to 7 morons who all say I should reload the software. Do the think I’m a idiot? If they would read the question, they would know that that isn’t the problem and that I have tried that several times before contacting customer support. Bottom Line Lo0gitech Customer support is a falacy.

boy howdy,

logitech is just another example of a american crinimal corporation (aren’t they all?) selling bull.

the only answer is to boycott all logitech products, bad rap them every chance you get; convince anyone who will listen to not buy logitech.

there are enough crooks in the world!

just say no to logitech

Most of you sound like retards, at least american criminal organizations can get their webcams to work.

Logitech sucks. I have a Wingman Force joystick i bought many years ago (i think it’s been more than 6 already) and it still kicks ass, although i don’t have time to play with it a lot now. But that was >6 years ago.

I built a new PC, and remembering my joystick, I bought a Cordless Internet Pro desktop for it this summer, and at first i had to get it replaced because of the mouse not working. I got a new one and it worked fine for about 2 months. I accidentally dropped the mouse once, and since then it stopped working. These days i opened the rodent up, and noticed that if i press in a certain spot near the right button, it would work. It was a broken solder point, but it was invisible, it wasn’t detached from the board, just not making an electrical connection. I soldered it back and was able to use the mouse for another few days. Then it stopped working again. The damn connections broke once more. (…)

Finally, i ended up throwing it out the window. Damn Logitech and the crappy solder they’re using.

Now i’m using a Trust 5-button optical wired mouse along with the wireless keyboard, and it really kicks the Logitech’s ass.

Now i’d buy A4Tech or Trust over Logitech anytime.

Logitech sucks. They once were one of the best keyboard/mice/gamepad/joystick makers, but now they ain’t worth shit.

Sorry Logitech, i’ll never buy your products again. And f**k you.

You guys really do sound pretty retarded. I have bought numerous Logitech products from cordless desktops to headsets, and have had no problems. All the two times I needed support they were KIND and RESPONSIVE.

And they offer multiple means of support. The have a forum where ACTUAL SUPPORT TECHS will post an answer and stick it out with you until it is resolved. The have phone numbers for every region of the world. But I am sure half of you were unaware of those obvious things. And on top of that, they have huge 5-year warranties on most of their products. With my credit card, those warranties double to a whopping 10 years!

So don’t come in here talking trash about them when YOU were the one too dumb to find a support forum that is clearly labeled. YOU GET BAD SERVICE WHEN YOU ARE UNABLE TO ASK A GOOD QUESTION.

Most of you sound like you are too dumb to even be allowed to use a computer as you can not even solve the most basic of problems.

I need the phone number for logitech support. I would appreciate any help I CAN GET. My V20 speakers have no sound. There is no part # on the spkeakers, Only the model #. Therefore any attempt to send them an email is rejected. Thanks for your help.

I too have a lot of logitch products, but I will never buy a logitech product again after my experience with the Logitech Headset 250. Part of the usb cable melted when I first plugged it in. I called them and they sent me a new one. Great.

The new one they sent did the same thing, so I called them again. They told me they would send me a new but I had to send them my old one that had melted. However I have to foot the bill for shipping and customs to the USA, because logitech doesn’t have the “logistics” (as customer service called it) to do a product pick up in Canada! So now I have to pay almost half the cost of the product to get a replacement for their malfunctioning product!

That is straight up discrimination against Canadians. Logitech please do all Canadians a favour, if you can’t offer the same quality customer service to Canadians, don’t sell your makeshift products here.

I had a bad expierence too with non logic tech,they wouldn’t give me a new password for not buying from them since a year ago when I spent a couple G’s on their products & they are mad also because of my privacy settings. After twice requesting for one I finally got (none set), I LET THEM HAVE A COOKIE.

I too ave very bad experiences with logitech support. I hAve my 2nd keyboard from them as the first one went out also. I have contacted them 5 times, and NO responses. There support is AWFUL!

has anyone been able to resolve the internal error message … 2711wme.copy … i’m having the same problem downloading my logitech cam to XP from 98 when it worked fine .. thanks for any help … Bobby

I have had major issues with Logitech. I spent 80$ on a G-15 gaming keyboard in 2006 and a month later ALL of the letters on the keys wore totally off. So I call the support line, wait on hold for over AN HOUR and I am told to do anything about the keyboard I have to inconvenience myself and mail it back to receive a new one. I tell the operator to forget it, I will just repaint the keys myself and NEVER buy a logitech product again, he puts me on hold and comes back saying he spoke to a higher up who said its ok to send me a new keyboard. This was over 6 MONTHS ago and no keyboard has ever arrived. I would try to call back but sitting on hold for an hour does NOT appeal to me whatsoever. I have just basically given up on all logitech products and will by my mice and keyboards from other company’s now. I highly suggest you all do the same.

Regarsds

UPDATE So I fired off a email to every logitech email address I could find about my issue with never sending a replacement to my G-15 keyboard that the letters wore off. A day after I sent the email to about 30 logitech addresses I got a call from a gentleman who seemed concerned and wanted to hear my story and rectify my problem. After speaking to this guy a new keyboard is on the way with apologies from them. I only wish it has been so easy to fix this the first time, however they did seem genuinely concerned with keeping me as a customer and making this right. I felt I had to post this update as it tempers some of my above comments. I will purchase Logitech products again, they still should fix some issues with support and service however. Namely make it easier to get a hold of a person or email a human being.

regards

Geeez i thought i was the only one with these problems.…i bought a $160 universal remote for my 360 and one day i went to use it and it had lines all over so i couldnt read it…i call support get put on hold for a hour and i had to be to work so i had to hang up the next time i call he asked what my problem was and he acted like i was crazy so i have no idea how to go about this but its only 1 month old..do any of u know how i can fix this problem???

I agree. I can’t get my webcam to connect with msn 8.1. All I am told is to go get support from MSN. MSN sucks even more. The cam works fine., It use to work fine with an older version on MSN and XP. Now I am using 8.1 and vista.

Can’t beleive the support from these companies. They get your money and thats it!

Any advise on what I can do to solve my problem?

We bought a Logitech mx5000 cordless keyboard and mouse combo. It has been nothing but trouble. Logitech is completely unresponsive, so —- essentially they stole $100 from me. I WILL NEVER BUY LOGITECH AGAIN.

Probably the reason their support sucks so bad is they dont read or listen. I have an older cordless optical mouse thats worn out, and I just want a compatible replacement. The keyboard works fine and I like it. They kept telling me how to install and update drivers. Uh… HELLO! Its worn out, tell me which of the new mice are compatible. I know there are some, they sell the same receiver NIB with keyboard/mice combos. So they told me how to update my drivers again. I give up.

I have to agree. All I need is a driver that makes the numbers on the right work, but just try to find help on that! LOGITECH ARE YOU LISTENING TO ANY OF US?

LINDA P November, 2007

I searched google for logitech support and this blog came up first!! Go figure!!

Does anyone know how to delete pics stored by the webcam after they have been copied My Pictures folder? New pics keep adding up to the old ones that keep showing up each time I open the Wizard to the Webcam. There is no delete button and no properties to identify where I can delete them from within the Wizard. HELP!

My NEW MX REVOLUTION lazer mouse isn’t working properly. I can’t seem to get it to drag items and it also doesn’t seem to want to work in some drop down menus. I tried to register with Logitech, but the mouse won’t work, so I can’t get to the right items to select. WHen I try to email them, the system says its wrong and deletes my email. Can’t email, can’t call, can’t work. What a bum product and bum product support.

How the hell did you get logitech email addresses. I getting jerked off by tech support with regards to a ps2 receiver that my son lost. This guy in tech support says at first I can get a receiver if I am under warranty. I come to find out I am under warranty now he is changing up his story and claiming I have to wait till his supervisor approves a out of warranty deal and he would then decide on a price. I called customer service and gave the incident # and they are telling me that isn’t true. Supposedly tech support put totally different notes in their system and I am not getting anything done for me.

I too will never buy a logitech POS ever again.

So my first logitech product….a simple Extreme Gaming Headset. A few months later the mic dies for no reason. I get RMA’d the wrong headset….fine….I don’t care that much. The mic dies after 2 weeks for no reason. I get RMA’d my original headset brand again….mic dies…again. Seriously how shoddy of a product can you make? I went to the 99 cent store and got a cheap computer mic that still works today months later.

My next product…an LX710 Cordless Desktop. The scroll wheel on the mouse sticks (completly frozen) for no reason. I try blowing compressed air in it thinking a crumb or something somehow flew in it (even though I never ate over the mouse)….nothing fixed it. I call (and get put on their mandatory 10 minute long-distance hold) and am told i need to send in the mouse. Funny, I only had to send in a receipt for the headsets. So I package it up really well, make sure my RMA number is written inside and out (typed, not handwritten), and send it. Sure enough 2 weeks later, they never received it and I was still without my mouse. I call them up and they say “oh you didn’t need to send the mouse in, we only need the product when you don’t have a receipt for most products”. So I send the receipt, and wait. I make sure I SPELL my email address so they can give me the tracking number. Of course, no email. I email them again, correct the email, and ask for the tracking number. I get it and it took a full week to get here. If you’re keeping track, that’s 3 weeks later. Of course they send me the KEYBOARD, not the mouse. Useless idiots. So I call again (and get placed on hold for 20 minutes). They claim they corrected the mistake and are sending me a new mouse. No apologies, no overnight delivery offered. I correct and SPELL my email again after it was read to me wrong (it’s not a long email address or a hard one to spell). So over a week later- today- no tracking number, no mouse. I’m calling corporate tomorrow.

DON’T BUY FROM THESE INCOMPETENT IDIOTS WHO MAKE SHODDY PRODUCTS THAT ARE GUARANTEED TO FAIL!!!

Thanks very much for the info, I was about to purchase a the Logitech Z5500 / Z-5500 Speakers, but have second thoughts not to bother as support is the most important thing! I’ll go for cheapies and at least they are throwawayable.