Items tagged with customers

Related tags: marketing email music strategy design

21 items total

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ScheduleOnce doesn't think much of their users

January 18, 2008 - 196 words , 6 comments
Your home page isn’t that important.
Also tagged as: dissatisfaction scheduleonce thoughtless

Enterprise designs

October 26, 2007 - 560 words
Enterprise apps don’t have to suck.
Also tagged as: design enterprise software

AvantGo gets it right

April 23, 2003 - 299 words , 1 comment
AvantGo seeks to refresh stale email marketing permission and sets a gooed example for any company that wants to begin using their email database.
Also tagged as: avantgo marketing permission

What's in it for me?

January 31, 2003 - 198 words
Your customer’s personal information is valuable. Don’t expect them to give it to you for free.
Also tagged as: marketing sethgodin survey

Switching wireless

December 30, 2002 - 338 words
Wireless phone providers are going to need to up their level of service now that they are losing a competitive advantage.
Also tagged as: wireless

Where's the link?

December 5, 2002 - 162 words , 2 comments
Leaving external links out of magazine articles may keep the reader at your site, but who wants a frustrated reader?
Also tagged as: businessweek informationweek magazine networkworld pgp

Credible Design

November 19, 2002 - 59 words
If you want your customers to have confidence in your company, make sure your site is well-designed.
Also tagged as: design

Barnes & Noble's response

November 6, 2002 - 261 words , 5 comments
Barnes & Noble’s response to my concerns regarding their email newsletter.
Also tagged as: barnesandnoble email openletter

Open letter to Barnes & Noble

October 29, 2002 - 542 words , 20 comments
Barnes & Noble screwed up by sending a marketing email to people who told them they didn’t want to get email, made it difficult to change email preferences, and then ignored their mistake.
Also tagged as: barnesandnoble email openletter permission

Sorting Amazon

October 10, 2002 - 286 words
Amazon’s backend is showing and they are revealing some interesting flaws in their system.
Also tagged as: amazon api mtamazon webservices

21 items total

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Recently

Assumptions and project planning (Feb 18)
When your assumptions change, it's reasonable that your project plans and needs change as well. But too many managers are afraid to go back and re-work a plan that they've already agreed to.
Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.
What agenda items should a manager bring to a 1:1? (Dec 23)
At least 80% of a 1:1 agenda should be driven by your report, but if you also to use this time to work on things with them, then you’ll have better meetings.

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