June 2004 Archives

Customer callbacks
Instead of waiting on hold for an extended period of time, PG&E customer service lets me ask them to call me back when someone is available.
June 29, 2004 - 160 words, 4 comments

Updated Technorati Plugin
Jacques Distler emailed me to note that the Technorati API is now returning data encoded...
June 25, 2004 - 184 words, 2 comments

Why's it called Syndication?
When people collect content from multiple sources, it’s not really syndication, it’s aggregation. A reader asks why this is and what he should call it.
June 17, 2004 - 298 words, 4 comments

Olympus cameras on sale
Last year when I was looking at digital cameras, I nearly bought an all-weather Olympus. Now Amazon has it and all their other Olympus cameras on sale.
June 17, 2004 - 75 words, 1 comment

Spam fallout
A spammer made a spelling mistake in his spam and ended up driving lots of angry people to my site.
June 15, 2004 - 171 words, 4 comments

Customer reference questions.
Sample questions to ask customer references when choosing a software vendor.
June 10, 2004 - 633 words, 12 comments

Recently

Assumptions and project planning (Feb 18)
When your assumptions change, it's reasonable that your project plans and needs change as well. But too many managers are afraid to go back and re-work a plan that they've already agreed to.
Feature voting is harmful to your product (Feb 7)
There's a lot of problems with using feature voting to drive your product.
Encouraging 1:1s from other managers in your organization (Jan 4)
If you’re managing other managers, encourage them to hold their own 1:1s. It’s such an important tool for managing and leading that everyone needs to be holding them.
One on One Meetings - a collection of posts about 1:1s (Jan 2)
A collection of all my writing on 1:1s
Are 1:1s confidential? (Jan 2)
Is the discussion that occurs in a 1:1 confidential, even if no agreed in the meeting to keep it so?
Skip-level 1:1s are your hidden superpower (Jan 1)
Holding 1:1s with peers and with people far below you on the reporting chain will open your eyes up to what’s really going on in your business.
Do you need a 1:1 if you’re regularly communicating with your team? (Dec 28)
You’re simply not having deep meaningful conversation about the process of work in hallway conversations or in your chat apps.
What agenda items should a manager bring to a 1:1? (Dec 23)
At least 80% of a 1:1 agenda should be driven by your report, but if you also to use this time to work on things with them, then you’ll have better meetings.

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