Cingular must really like me

I just called to reduce the number of minutes on my wife and mother-in-law’s plan. I have 700 anytime minutes for $50. Plus $10 for the second phone on family plan. She told me she could get me 450 anytime for $40, and $20 for second phone. My heart beat with rage at this stupidity and greed. I’m done with Cingular.

Dear All

I have stumbled on your website by accident while doing a research on Cingular for my University thesis. After reading all the complaints regarding the service provided by the customer care service I am curious to find out if in the United States you do have a service called “pay as you go” which is the same as a normal service with the exception if you are not satisfied you can switch your sim card to another provider only costing here in the United Kingdom £4 pound sterling with no need to go through the harassement of cancelling your contract and limiting your contact with any accounts or customer services…bliss…

I, too have stumbled on this site.

I am fighting with Cingular right now over reconnect fees. I have been a customer for three years and have no history of delinquency. I usually pay my bill on-line, but stopped as I was getting so much spam from the company. As my bill was due on the 6th of this month, I sent it via US Mail on the 9th. Yes, it was three days late. I did include the late fee. They claim the payment was never received, disconnected the phones and are currently assessing me $108.00 in reconnect fees. My bill was only for $82 for Pete’s sake!

Now I have paid the $5.00 late fee and would even agree to paying one of the $36.00 reconnects in assuming some part of the responsibilty. But to pay $36.00 each for the other two phones…one of which has zero minutes on it since February!!!!

I have contacted their office of the president…his secretary..Debra…doesn’t care. Fees stand…thank you for calling Cingular…have a nice day.

I intend to write to the president, (Debra assures me the mail will come to her), file with the BBB and Consumer Advocacy in SC. I will also write a letter to the editor of our state newspaper, every one on my email list, and post it with my own technologies chat forum of 4,000 member of which I am a moderator.

I will continue to stir the pot and advise all that consider Cingular…DON’T DO IT.

My new service is with Verizon.

I have had the most amazingly bad customer service experiences of my life. I have been overcharged nearly $1000 for international calls made on a Cingular Phone in Dec/Jan. I called Cingular several times to try and resolve this issue. In mid January they said they would get back to me and that I was due a refund. They did not get back except send me a new bill and a cancellation notice, in Febuary they said they had referred my rebate to higher authority and that I should wait, I received another cancellation notice. I called and paid the minumum charge to have my phone re-activated. In March we went through a similar exercise. Now in April, I was advised that the basis of the refund was probably not valid, as I was not entitled to the international call rates, which were my reason for signing with Cingular in the first place?!

I asked what I should do? Was this Cingular customer service? Should I wait 4 months for an answer? “I’ll send an e-mail to higher authority was the response.” “Who is dealing with this?” I naturally asked and was told “It is beyond the authority of our management, it needs to go to the board of directors !!” I imagine that my mobile refund was going to be sandwiched between a discussion of whether to by AT&T for $41 billion.….somehow this did not sound right?! Please give me a name who I can write to. We don’t know the names of the directors came the reply, you can write to me.…..but you just said you had no authority to resolve this issue, I want to write to somebody who can solve my problem.…..I was put on to hold with those nauseous Cingular ads. Cut off in full flow, I decided that I would get even and advise to anyone who is thinking of signing with Cingularto beware.… this company hasn’t got a clue about customer service

While all these stories of customer service problems are fascinating, it was not my intent to become a dumping ground for venting your complaints.

I’m closing comments on this page.