Recently

Unfriendly returns (Dec 27)

Toys R Us blocks returns. You can bet I'll do all my shopping at a store with a friendlier return policy in the future.

The ongoing Comcast saga (Dec 27)

Using Twitter as a customer service tool.

Comcast and Vonage, Part 2 (Dec 26)

A Comcast tech blew their credibility.

How to make friends and influence music fans (Dec 25)

Apparently some of these labels have all the customers they need.

Comcast and Vonage (Dec 24)

I hate Comcast.

Traditions (Dec 22)

What are your family Christmas traditions?

Charlie Brown Agency (Dec 17)

Brilliant Charlie Brown Christmas and ad agency mashup.