Winaso's terrible service

Freshness Warning
This article is over 10 years old. It's possible that the information you read below isn't current.

As good as Dell was with their customer service, Winaso is bad. Dell offered support for a problem when I didn’t even go to to them for help and when the problem wasn’t their fault. Winaso won’t even respond to support requests from a paying customer.

My grandfather was a computing pioneer. He was one of HP’s early employees. He started building electronic calculators and moved on to writing software. He’s been having a problem with his computer where it reboots when he attempts to print anything from Outlook Express. His hardware tests fine, and he can’t find a solution for the problem, so he works around it.

Then he finds the exact same behavior when he’s using a windows system utility from Winaso. It’s scanning his system and in the exact same place each scan, his computer spontaneously reboots. So he sent them an email and asked what could be done.

After a few weeks, he heard nothing and asked again. A few weeks later, still nothing and he asked again. Still nothing. So I told him to forward his next message to them to me. At least we can warn people not to buy their products.

It’s possible this is a problem they can’t solve. After all, Microsoft support has no idea why Outlook would cause a computer to reboot. But he’s a paying customer—the least that Winaso could do is reply and tell him they don’t have a solution.

Gentlemen: This is the fourth time I’ve sent you a request for help for the same problem. You have not answered my previous requests and since I have paid for the Winaso program, I expect to at least hear from you about this problem.

A copy of the last email (number three) is shown below:

Gentlemen: I’m running WIN XP and IE6.0.

Winaso License Key: xxxxxxxxxxxxxxxxxxxx

I have e-mailed you about my problem twice and have not received a reply. I need to get this resolved.

When I’m in Outlook Express (6.0) and press the print icon or file/print keys, my computer reboots. I can print from the web, Microsoft Office, photo pgms, etc.

When I run Winaso Clean Registry the search will continue through each section until I get to either "Invalid ActiveX" or "Invalid Files Path". The program starts searching, the screen goes black, and the computer reboots. If I bypass these two sections I get a "No Errors" found.

Is there a way to isolate the file or files that cause your program to abort and reboot. Please help me solve this problem.

Jemaleddin
January 5, 2008 6:09 AM

I was really impressed with Dell in the previous post, but while Winaso's lack of any response is inexcusable, I have a hard time believing that these reboots are their fault. Given that he's getting reboots when printing from OE (You should really upgrade him to something better! For shame!), it's most likely a driver conflict. I mean, when Windows reboots for no good reason it's probably because it's a day ending in "y". Microsoft long ago traded stability for compatibility, and the answer to problems like this is to re-install windows and make sure your drivers are up to date. And obviously your dad knows that - that's why he's running a registry optimizer in the first place, to forestall the inevitable re-install. At some point he's going to make the same choice every other long-time geek is making: install Linux or buy a Mac.

Adam Kalsey
January 5, 2008 8:08 AM

He doesn't think these reboots are their fault either. He's hoping they can tell him what their program is doing at the moment it reboots. Apparently some text flashes on the screen near the progress meter in the moment before rebooting. He's hoping that he can find exactly what part of his system is causing this, since it's obviously not just Windows random instability. > OE (You should really upgrade him to something better! For shame!) I know. I've tried. He likes OE. And he's the unofficial tech support for most of his friends. They all use Windows and OE, so he does.

Jemaleddin
January 5, 2008 12:13 PM

Well, you just can't help people. But again, I'd be mad at MS for all of this - especially needing a program like WinASO to clean up their mess.

Your comments:

Text only, no HTML. URLs will automatically be converted to links. Your email address is required, but it will not be displayed on the site.

Name:

Not your company or your SEO link. Comments without a real name will be deleted as spam.

Email: (not displayed)

If you don't feel comfortable giving me your real email address, don't expect me to feel comfortable publishing your comment.

Website (optional):

Follow me on Twitter

Best Of

  • The best of 2006 I wrote a lot of drivel in 2006. Here's the things that are less crappy than the rest.
  • Where do the RSS ad startups fit in? Yahoo's RSS advertising service could spell trouble for pure-play RSS advertising services unless they adapt their business model.
  • The importance of being good Starbucks is pulling CD burning stations from their stores. That says something interesting about their brand.
  • Rounded corners in CSS There lots of ways to create rounded corners with CSS, but they always require lots of complex HTML and CSS. This is simpler.
  • Lock-in is bad T-Mobile thinks they'll get new Hotspot customers with exclusive content and locked-in devices.
  • More of the best »

Recently Read

Get More

Subscribe | Archives

10

Recently

One on One meetings for managers: Frequency and Duration (Nov 28)
How long should your 1:1s be? How often should you run them?
One on One meetings for managers (Nov 26)
A one on one meeting is one of the top ways you can build your managerial leverage
How the Sales organization in a large company slows innovation (Nov 16)
If you have a new innovative product inside a large established company, it can be much harder to reach product market fit than it would be for the same product in a startup.
Networking as an entrepreneur (Oct 23)
Having a network is crazy important. Networking is not.
Stretching your team (Jun 11)
Stretching your team is one of the best ways to improve your output, your team's happiness, and your velocity. But they'll need coaching.
Physical camera shutter for Cisco Spark Board (Jul 6)
A 3d printable design for a camera shutter for a Cisco Spark Board
My Travel Coffee Setup (Jan 20)
What my travel coffee brewing setup looks like, and how you can build your own for under $100.
Turkey Legs (May 30)
Product naming gone awry.

Subscribe to this site's feed.

Elsewhere

Tropo
Voice and communications platforms, including Tropo and Phono. Work.
SacStarts
The Sacramento technology startup community.
Pinewood Freak
Pinewood Derby tips and tricks

Contact

Adam Kalsey

Mobile: 916.600.2497

Email: adam AT kalsey.com

AIM or Skype: akalsey

Resume

PGP Key

©1999-2018 Adam Kalsey.
Content management by Movable Type.