Hamilton Beach Stay or Go makes terrible coffee

Defective units:

For those of you with a warranty unit of any brand of anything that have lost the receipt and/or box: Always call customer service anyway if you have problems! Often there is a secret date code on the appliance which lets them know how old it is. If you have a something which was manufactured recently, they will often honor the warranty without a receipt. Or maybe they just want to keep you happy. It’s always worth a try.

Hope this helps! I have a few friends with the Brewstation and they love it. Not a coffee drinker myself, just researching a gift.

When I called the company @1.800.851.8900 with the problem I was having with my Stay & Go, Cheryl was extremely accomodating! For the $9.95 shipping fee, the company is replacing my entire coffee maker. I will now have 2 pots for guests and I am thrilled! The customer service was amazing! I have really loved my coffee maker and it is worth the shipping to have it replaced. Treating any company employee with respect has always been my motto and I encourage everyone to be polite despite your frustrations. I have found the best treatment when I am at my best.

I had the company send several coffee pots as well, but they all made putrid coffee. Customer Service was quite polite, but in the end if all they are willing to do is continue sending the same flawed product, I’m not getting a happy resolution.

Are you sure it’s the coffee maker and not the coffee beans you’re brewing? Our Stay n Go has been wonderful. Mind you, we don’t drink Folgers…

My stay and go works great. the only time my coffee tasted bad was when I forgot to replace the water filter in the back of the unit. You are probably brewing cheap or crappy beans.

I’m fairly confident about the quality of my beans. I roast them myself: http://kalsey.com/2007/01/coffeeroastingdiaries/

I am looking for a replacment part for a stay or go 8 cup coffee maker. model # 45234 serial B4 24 OH WE just used this pot in Mexico where we stayed a week and we found the coffee was good. I dont know how old this pot is and jiff I can get a replacemet part for it.Iwould like to replaced since I broke it. Please email me back to let me know. Sincerely Margret Hess

maybe the beans you are roasting yourself, you aren’t roasting right.

I have liked the pot but broke the caraffe when traveling. I would like a replacement caraffe. I do like the coffee no matter what brand I use. Must be that you have picky taste buds. Sharon

People buy from a discount house and complain when they don’t get a quality product? I have trouble accepting opinions from someone so out of touch with reality.

My previous post was unfair. This blog does at least serve as a reminder that although a company may make some good products they are seldom found in discount stores. Most items (by model #) found in these stores will not be found elsewhere.

Tom, I think your post is entirely correct. If you want good products, from coffee makers to cars, you have to let go of the cash. Walmart and other discount chains are, in my opinion, ruining this country and people are accepting their crappy products and service as the norm instead of the exception.

Tom and Weldon, I wouldn’t expect a mass market product to be on par with a high-end product. I would however expect it to do the job advertised. I wouldn’t expect a Toyota Camry to win drag races, but I do expect it to have enough acceleration to get me onto the freeway.

Normally I use my espresso maker or Chemex to make coffee, but I bought the HB for occasional use, mainly in order to make larger quantities of coffee unattended when I’m entertaining. The problem is, the coffee maker doesn’t make event palatable coffee. I’m not expecting greatness, just serviceability. And the Stay and Go doesn’t deliver that.

For what it’s worth, my theory is that somewhere in the drip channel after the coffee is brewed, coffee is collecting there. This coffee becomes stale and dries out and the next time coffee drips through, this stale coffee ends up in the fresh coffee when you brew it.

I just bought a Stay and Go model and so far love it. This model (5247?) drips directly into mugs or carafe, I use a standard coffee filter (unbleached), good quality coffee with distilled water. It doesn’t have a pause, but the spill tray helps. Hasn’t overflowed even once, but one must be careful about the amount of water, making sure it is at the correct level for the container. Coffee is too hot to drink when first brewed, so all in all I find my model just fine. It’s great to have a mug to go on a busy a.m. Although, I do use my own upgraded travel mug.

The best thing about the coffeemaker was that I paid $25 for it at Wal Mart. I hope it lasts awhile! Was going to buy Cuisinart, but many complaints from friends about not being user friendly. My next model of choice would be Black & Decker. I had a B&D carafe model for over 15 years - performed flawlessly. The HB makes hotter coffee, which I prefer when using the carafe.

I’ve had my stay and go for over 2 years now, I’ve really liked it. The only time I had an overflow was when my wife attempted to make one travel mug and put the mug on one side of the base instead of the middle! Otherwise, replacing the filters regularly makes a big difference. The only thing to be cautious of is to make sure when washing it that you use the same temperature of water, Mine basicaly exploded after being washed in hot water and rinsed in cooler water. Now trying to find a replacement carafe is very difficult and expensive, you’d think that Hamilton Beach would have a direct link on there site for it, but no luck.